Disney Customer Service

my chicken is infected · Mon Apr 18, 2005 10:27 am

I just called and not only ordered my Sleeping Beauty slipcover, but my missing Bedknobs and Broomsticks chapter insert.

The lady I spoke to was very nice too.

magicalwands · Post by **magicalwands** » Mon Apr 18, 2005 5:13 pm

How come everytime I call I get the machine ? For sure they are open because the machine doesn't say their office is closed, what numbers do I push to go to the place where I get my slipcover ? Can anyone help me ?

RJKD23 · Post by **RJKD23** » Mon Apr 18, 2005 5:16 pm

magicalwands, I hope this will help you..

Here:

1.) Call 1-800-34763
2.) Press "6" for "other"
3.) Press "0" to reach someone.

Let me know!

magicalwands · Post by **magicalwands** » Mon Apr 18, 2005 5:32 pm

thanks RJKD23 so much ! i've been calling over and over hoping the machine won't answer lol.

Yess, I got the Lion King 1 1/2 at least, that lady was so nice and sorta itchy about giving me a batch of them so I just asked for the ones I have on DVD currently. :]

Thanks so much ! I've been trying to resolve this conflict for a very long time.

magicalwands · Post by **magicalwands** » Mon Apr 18, 2005 5:45 pm

but wat's weird is that the lady wasn't too happy about replacing my slipcovers and actually telling me that i should buy dvds when they first come out to get the slipcovers.

RJKD23 · Post by **RJKD23** » Mon Apr 18, 2005 6:11 pm

magicalwands wrote:but wat's weird is that the lady wasn't too happy about replacing my slipcovers and actually telling me that i should buy dvds when they first come out to get the slipcovers.

then you should have told her to just do her job and not comment.

(only joking of course!)

Good to know you got through.

DaveWadding · Post by **DaveWadding** » Fri Apr 22, 2005 3:46 pm

I had to go and bug them again the past couple days...

- The wrap (cover insert) for Snow White got stripped by the adhesive of the top sticker.

- the outer plastic slipcover of my Ultimate Toy Box got cracked.

- the case and the wrap on my TENG:CE got damaged in transit from Best Buy's warehouse to my house

So, thankfully, they're fixing all that for me

magicalwands · Post by **magicalwands** » Fri Apr 22, 2005 4:42 pm

DaveWadding wrote:- the outer plastic slipcover of my Ultimate Toy Box got cracked.

did they say yes they will send u the slipcover ? i called and they said they weren't available anymore

Minos · Post by **Minos** » Fri Apr 29, 2005 3:23 pm

When I called Customer Service the lady said that you could only request a slipcover once. But she said she put it through, so hopefully I get it in the mail soon.

Yaya · Post by **Yaya** » Sat Apr 30, 2005 1:31 pm

ok I know I saw it in another discussion but I can't find it. I have a DVD that is defective. It has like bubbles on it so it won't play certain scenes. Does the Disney DVD replacement thing replace OOP DVDs? Please tell me they do

DaveWadding · Post by **DaveWadding** » Sat Apr 30, 2005 1:33 pm

Yaya · Post by **Yaya** » Sat Apr 30, 2005 1:36 pm

Your wonderful thanks!!!!!

I'll call them Monday morning!!!!

RJKD23 · Post by **RJKD23** » Sat Apr 30, 2005 1:40 pm

Yaya all the info on the Disney Customer Service is on this thread..
http://www.ultimatedisney.com/forum/vie ... php?t=7216

(Not to be mean, but you don't need to make a new thread...try searching first.

)

Yaya · Post by **Yaya** » Sat Apr 30, 2005 1:41 pm

ok thanks I was looking and looking for that thread and I couldn't find it.

PMcOuntry · Post by **PMcOuntry** » Sat Apr 30, 2005 7:14 pm

Is it a new or oop DVD. I'm not sure they will replace OOP ones.

Yaya · Post by **Yaya** » Sat Apr 30, 2005 8:44 pm

Its a OOP

PMcOuntry · Post by **PMcOuntry** » Sat Apr 30, 2005 8:48 pm

Well, I don't really know, someone w/more knowledge will have to answer that one. My guess is you'll def. have to have proof of purchase.

Yaya · Post by **Yaya** » Sat Apr 30, 2005 8:55 pm

well i still have the reciept so I hope they do still fix those..

Paka · Post by **Paka** » Sat Apr 30, 2005 9:05 pm

Good idea, Krystal.

Topics now merged. ^_^

PMcOuntry · Post by **PMcOuntry** » Sat Apr 30, 2005 9:12 pm

Alice wrote:How long does it take to recieve the slipcovers??
-because the lady didn't tell me..........

Mine came in less than a week, it was great!

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