I Need Help, Fast!!

[DVDisney]

I keep getting this message....


The email address and password entered do not appear to be valid. If you have recently signed up for the Movie Club, your membership may not have been processed yet. Please try back in 1 hour. If you have changed your email by phone, please note that you must also log in with your old email and change it in your Profile. E002


What am I doing wrong??

Do I get a confirmation email??
or what??[/b]

[tinkerbella]

i had similar problems logging into the website. i happened to be on the phone with DMC to settle one issue when i raised the question about log in problems. the lady was nice enough to do it over the phone for me and now i can access the website.
i must warn you though, be careful when ordering from the website. i'm saying this from experience. i ordered two movies and a free bookbag. that was the promotion going on at the time: order two movies and get a free bookbag. i did just that on the website. almost a month later, no movies and bookbag. i called DMC to ask them what happened. the order NEVER went through. i found it impossible because i had the order number in front of me. i gave it to her and the order number didn't exist in the computer. i had to re-order the movies and bookbag again. they were having problems with the website but i don't know how they were able to take an order and then lose it. just be careful when you order from the website.