Something goofy (not Goofy) in the Donald tin

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brick74
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Something goofy (not Goofy) in the Donald tin

Post by brick74 »

It came with the booklet for Mickey Mouse in Living Color v2!

While not as bad as a missing certificate, it still kinda stinks.

What's the best way to get this straightened out? Do I:
-return the set to Amazon and take my chances with an exchange?
-see if Disney can send me the correct booklet?
-find somebody on-line that has an extra Donald booklet?

Any help would be appreciated. Thanks.
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Mr. Toad
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Post by Mr. Toad »

In my opinion that is far worse than a missing certificate. That is part of the DVD. It adds information to what you are watching. 1) Try contacting Disney first. They may have extras because unlike the certificate of authenticity the booklet is not limited 2) If not return it to amazon.
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Class316
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Post by Class316 »

hmm...I should check my booklets more closely when I get home.
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Jordan
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Post by Jordan »

Yes, I think is way too worse too.
I should complain about that.
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swray1024
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Post by swray1024 »

I would think Disney should be able to replace...It's their fault and not Amazon's in my opinion. That is unless Amazon opened up the tin took out the right booklet, switched in the wrong one and resealed it again.
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Little Red Henski
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Post by Little Red Henski »

My Mickey Mouse in living color vol.1 came with a Silly Symphonies booklet. I emailed Disney about it and they sent me the correct boklet in the mail.
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quasi72
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Post by quasi72 »

I was thinking that the best option is preciselly what Little Red just said. I'd call 'em to the number printed in the dvd and talk to 'em about it. They should replace it or do something.
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feedmelinguini
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Re: Something goofy (not Goofy) in the Donald tin

Post by feedmelinguini »

brick74 wrote:It came with the booklet for Mickey Mouse in Living Color v2!
Mine too! Arrgghhh! And, my plastic DVD case for this title came with a broken hub. Someone at quality control must have fallen asleep. I contacted Disney via email, but haven't been able to see if I've got a reply yet. You see, I'm a teacher and am protected from my own email through a filter I can't disable. I'm responsible for the welfare of almost 600 children at various times, yet I can't be trusted with email or full internet access.

Oops! Sorry, I'm ranting.

Anyway, I'll let you know how my communication with Disney goes.

-Lon
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indianajdp
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Post by indianajdp »

Simply call Disney DVD customer service and I'm 100% certain they will take care of the problem for you:

(800) 723-4763
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Tolhurst
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Post by Tolhurst »

The booklets are the part of the package I don't care for. I would have gladly paid a little more for booklets with director, summary, and signfigance (such as first appearances of charaters and other facts) for each short contained. Also that the Silly Symphonies booket list shorts that are only found through easter eggs are obnouxious.
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DDMAN26
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Post by DDMAN26 »

Hmm that's weird I had all the correct booklets.
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greenfront
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Post by greenfront »

my Mickey Mouse in Living Color vol. 1 came with a Disneyland USA booklet. Really bums me out that I don't have the book for that dvd.
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feedmelinguini
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Post by feedmelinguini »

I'd like to second what indianajdp said above. I got my email back from Disney asking me to call that number. I did. They politely apologized and offered to send the correct liner booklet (and replace the faulty plastic case it came in!).

-Lon
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Post by Just Myself »

I would just like to say, welcome. Next I have no idea what you should do, but I think everyone else has helped you enough.

Enjoy your stay and good luck!
Cheers,
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feedmelinguini
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Post by feedmelinguini »

Hey, All!

Disney made it all better by shipping the replacement case and liner notes.

-Lon :D
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