Disney DVD Return Policy

[Doctor Syn]

For the last few weeks, I have been watching Disney Treasures Zorro Season 1. Tonight, I started watching disc 3 in a PS3 and the disc gave off a horrible whir sound. I decided to check disc 1 in the PS3, no sound. Then, I placed disc 3 in another DVD player, again sound. After examining the disc, it looks like it has a clear ring under the surface. Is it possible the disc was warped when pressed? Does Disney have a return policy for older orders?

[justcuttinhair]

Did you buy it through the Disney Movie Club? or from a online vendor? If you got it through the club, I believe, that if the title is still in stock. They will exchange it. The only thing about this particular title is that, it was a limited pressing. If you bought it through a vendor online, they have a certain grace period that they will either refund or exchange the dvd. I certainly hope things work out for you...have you tried playing it in another dvd player?? I know your frustration, I bought a copy of Dr. Syn off of Ebay for 130.00 and the disc skips!! can u imagine my upset? Anyways, good luck and keep us updated on what happens

[gardener14]

Contact Disney Home Entertainment directly by phone. They were very helpful to me when I had a similar problem with a defective disc.

[Doctor Syn]

Did you buy it through the Disney Movie Club? or from a online vendor? If you got it through the club, I believe, that if the title is still in stock. They will exchange it. The only thing about this particular title is that, it was a limited pressing. If you bought it through a vendor online, they have a certain grace period that they will either refund or exchange the dvd. I certainly hope things work out for you...have you tried playing it in another dvd player?? I know your frustration, I bought a copy of Dr. Syn off of Ebay for 130.00 and the disc skips!! can u imagine my upset? Anyways, good luck and keep us updated on what happens

I purchased the set through DMC but all the way back in November, the 5th to be precise.

I am sorry to hear about Dr. Syn. It's such an expensive title now.

Contact Disney Home Entertainment directly by phone. They were very helpful to me when I had a similar problem with a defective disc.

Okay thanks I found the following information.

"How do I return my damaged movie?
If you receive a movie that is damaged or defective, we will promptly exchange it at our expense upon receipt of the damaged merchandise. If you prefer not to exchange it, we will gladly apply the value of the title to your account as a merchandise credit. For technical assistance with any Disney DVD, call 1-800-723-4763 or visit us at DisneyDVD.com/support.

If you receive a movie with visible damage we will promptly exchange it at our expense upon receipt of the damaged merchandise. Please call our customer service center at 1-800-362-4587."

I'll keep everyone updated on how it goes.