I recently realized that my 24 month agreement is about to expire and so I got on their website to fulfill my agreement.
First off, there was no way to remove their current promotion, so I had to order each film individually (so that they would count towards my commitment) and got charged full shipping for each dvd.
Now it's as if NONE of the three orders went through. I even called and checked my order status, and they are not recognizing my orders at all.
Has anyone else had problems with this? I'm afraid they are going to try and charge me for all of the free dvd's because I did not meet my agreement when I attempted to. Of course this all has to happen on a weekend when there's nothing I can do.....sooo frustrating!
DMC is Being a Pain!
- DisneyPrincess
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- blackcauldron85
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Before you had ordered online, I would have recommended ordering the movies via the phone, since the cast member would've been able to help sort things out, maybe...?
I've had problems ordering on the website, and the cast members are generally helpful over the phone. I'd say that tomorrow, you should call (1-888-257-9100 is the New Member Enrollment number, but that's the only way to talk with a cast member directly, and they've always been helpful to me). I know you said you asked, but it doesn't hurt to ask another cast member. You can even continue calling in the next few days to ask other cast members until you get an answer you're happy with (although it may or may not show up on your account that you called a bunch of times).
The "order status" area of the website often doesn't make sense- especially earlier on in a membership (or when you first make purchases), the orders don't show up.
So, when you call, first I'd ask about your order status. If the cast member is still saying that no orders are showing up, ask: is there a chance that my orders went through and that they're just not showing up? If the answer is Yes, ask: How will I know for sure that my orders went through? Also, ask about when and if your credit card will be charged. Will it be charged only after receiving an email?
If the anwer is No, your orders are not registered, then you could a) replace your orders with the cast member, making sure to tell him or her that you want them all at full price to fulfill your membership requirement. Or you could b) ask to speak with a manager. I've never done this, but I assume that some cast members would grant this request. This is something that you may or may not need to call a few times to be able to do. If you speak with a manager, explain your situation- you need to fulfill your membership requirement soon, and after placing your orders on the website, you and the phone cast members have no proof that you placed orders, and you're not sure if they went through, and you don't want to accidentally get charged for DVDs you'll never get, or you don't want to reorder the DVDs and accidentally get charged twice for each title. Ask the manager to look to be sure that none of the orders went through, and then ask, "Is it safe to place new orders, and the old orders, if they went through, will become obsolete?" If the manager assures you that the orders did not get through, that you should replace the orders, and that you will only get charged once, then I would ask the manager for his or her name, just in case. Not to get the manager in trouble, but in case you do get charged twice, you can call and say, "John Doe said that there is no way that I will get charged twice, and I did." If the manager says that there is a chance that the old orders could have gone through and that, if you do reorder the movies, there is a chance that you could get charged twice, then you have to think. If you know that you have enough money in your account to pay for 2 copies of each title, you might want to just reorder the movies anyway, and then if you do receive 2 of each title, then (and this is the tricky part)- okay, you have to open each package to know what is inside of it. Let's say you ordered Movie A, Movie B, Movie C, and Movie D. Let's say you already received Movie B in the mail. You won't know if the package that just arrived in your mailbox is Movie A, C, or D for the first time, or a duplicate of B, so you need to open the package. If you see that it is indeed a duplicate of B, then carefully reseal the package, I guess, and write Return to Sender on it. OR call the Disney Movie Club and ask for a return label, so you can return the DVD at their expense, not yours. That would be more legal (I think that by writing "Return to Sender" on a package, you are implying that you haven't opened the package).
There may have been more I was going to write- I don't remember! If you have any more questions, please ask!
I've had problems ordering on the website, and the cast members are generally helpful over the phone. I'd say that tomorrow, you should call (1-888-257-9100 is the New Member Enrollment number, but that's the only way to talk with a cast member directly, and they've always been helpful to me). I know you said you asked, but it doesn't hurt to ask another cast member. You can even continue calling in the next few days to ask other cast members until you get an answer you're happy with (although it may or may not show up on your account that you called a bunch of times).
The "order status" area of the website often doesn't make sense- especially earlier on in a membership (or when you first make purchases), the orders don't show up.
So, when you call, first I'd ask about your order status. If the cast member is still saying that no orders are showing up, ask: is there a chance that my orders went through and that they're just not showing up? If the answer is Yes, ask: How will I know for sure that my orders went through? Also, ask about when and if your credit card will be charged. Will it be charged only after receiving an email?
If the anwer is No, your orders are not registered, then you could a) replace your orders with the cast member, making sure to tell him or her that you want them all at full price to fulfill your membership requirement. Or you could b) ask to speak with a manager. I've never done this, but I assume that some cast members would grant this request. This is something that you may or may not need to call a few times to be able to do. If you speak with a manager, explain your situation- you need to fulfill your membership requirement soon, and after placing your orders on the website, you and the phone cast members have no proof that you placed orders, and you're not sure if they went through, and you don't want to accidentally get charged for DVDs you'll never get, or you don't want to reorder the DVDs and accidentally get charged twice for each title. Ask the manager to look to be sure that none of the orders went through, and then ask, "Is it safe to place new orders, and the old orders, if they went through, will become obsolete?" If the manager assures you that the orders did not get through, that you should replace the orders, and that you will only get charged once, then I would ask the manager for his or her name, just in case. Not to get the manager in trouble, but in case you do get charged twice, you can call and say, "John Doe said that there is no way that I will get charged twice, and I did." If the manager says that there is a chance that the old orders could have gone through and that, if you do reorder the movies, there is a chance that you could get charged twice, then you have to think. If you know that you have enough money in your account to pay for 2 copies of each title, you might want to just reorder the movies anyway, and then if you do receive 2 of each title, then (and this is the tricky part)- okay, you have to open each package to know what is inside of it. Let's say you ordered Movie A, Movie B, Movie C, and Movie D. Let's say you already received Movie B in the mail. You won't know if the package that just arrived in your mailbox is Movie A, C, or D for the first time, or a duplicate of B, so you need to open the package. If you see that it is indeed a duplicate of B, then carefully reseal the package, I guess, and write Return to Sender on it. OR call the Disney Movie Club and ask for a return label, so you can return the DVD at their expense, not yours. That would be more legal (I think that by writing "Return to Sender" on a package, you are implying that you haven't opened the package).
There may have been more I was going to write- I don't remember! If you have any more questions, please ask!

- buffalobill
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In addition to all the great advice from blackcauldron85 I would add to make sure to get the name of the rep you talk to and write it down so that if there is a problem you can say I talked to so and so on 9-28-09 at 2pm (for example).
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