HEEELLLPPP!!!

STASHONE · Post by **STASHONE** » Sat Oct 11, 2003 7:27 am

I'm suddenly getting these continnual pop-ups from Symantec that say:

"Scanning Message 1 of 1... 100% complete"

and they literally appear every 2 seconds, my monitor is getting fluttered with them as I type this, there's 5 open right now and they keep coming...

WHAT THE HELL IS GOING ON AND HOW DO I STOP THIS????

I've never had this before... when I roll my mouse over the multiple windows (when they pile up) the title is: "Common Client CC App"

I'd really appreciate any help, asap - they're overrunning my computer!!!!

Thanks,

Oliver.

STASHONE · Post by **STASHONE** » Sat Oct 11, 2003 7:41 am

Aaaahhh!!!!

now im getting these pop-ups from Symantec...

"Your email message was unable to be sent because your mail server rejected the message: 554 Your message has been returned by our UCE/spam filter. (#5.7.1) 1003,11"

but I'm not even sending any emails!!!

What do I do?!?!?!

Post by **Luke** » Sat Oct 11, 2003 9:45 am

Hmm, you can disable whatever program is running by doing a Ctrl-Alt-Delete, and then to disable them from starting up, run a "msconfig" and uncheck things that you don't want. That's just general help, I really don't know anything about your specific situation, but it sounds like disabling a program would stop it.

STASHONE · Post by **STASHONE** » Sat Oct 11, 2003 10:18 am

When you say diasable a program... are you referring to Symantec?

I did 3 virus scans and am not coming up with anything but I am positive it's a virus... I had 127 pop-up windows open earlier today and they were uncontrollable. I cannot end them via Ctrl+Alt+Delete because they last 2 seconds and than new ones appear in their place. I've contacted Videotron and they had no idea what to tell me, I than tried to contact Symantec but couldn't find a phone number to get in touch...

I found a "trojan horse" virus in my Windows Media Player earlier this morning which couldn't be deleted so I restarted my computer in safe mode and then deleted my entire C://Program Files/Windows Media Player/Visulaizations folder and than re-ran 3 more virus scans and my system seemed to be clean, nothing was detected.

The problem seems to have gone away for now but every so often I'll get one or two pop-ups again, it's really frustrating...

Isn't Symantec related to Norton? I did a live update earlier this week so I should be safe with all my virus definitions, I don't get what's going on..?

Satoshi · Post by **Satoshi** » Sat Oct 11, 2003 12:23 pm

Maybe there's ad-ware on your computer. That might be the cause. Download 'Ad-Aware' or something similar to check to see if you have any ad-ware/spy-ware.

Post by **Luke** » Sat Oct 11, 2003 12:26 pm

I'd agree with Satoshi's advice. Not sure what the deal is, as I don't use Norton programs, but...yeah Ad-Aware maybe can help.

2099net · Post by **2099net** » Sat Oct 11, 2003 12:46 pm

Isn't the scanning message the message which is displayed when incoming/outgoing emails are scanned?

If you are getting this message for seemingly no reason, make sure that a worm hasn't got onto your computer and is sending messages. Of course, if you have symantic, this shouldn't happen.

STASHONE · Post by **STASHONE** » Sat Oct 11, 2003 3:20 pm

Well Im currently scanning my system via a free online service because if Symantec is infected than my Norton antivirus might not be able to detect the problem.

I am 99% sure that I am running an anti spyware program and I actually think that it is Ad-Aware so I'm not sure how or why this is happening, although the problem seems to have stopped for now.

About the email thing... I dont use an internal email service, I have a Hotmail and AOL account, both of which I registered for free online and haven't even checked either of my accounts all morning. In fact, I was on the Ultimate Disney and ToonTitan forums when these pop-ups started and than they just continued coming out of nowhere after I closed all browser windows, etc...

I think it might be a good idea to disable my Symantec software for now, until I figure something out. I hope this isn't related to the Trojan Horse virus that was detected on my hardrive the other day in Windows Media Player - I deleted that and rescanned my system and everything came up clean...

Anyways, thanks for all the advice/suggestions, guys...

2099net · Post by **2099net** » Sun Oct 12, 2003 2:24 am

Sounds like that is it STASHONE - Windows has the actual email libraries included in the system32 folder, just as it has the internet connection libraries included. E-mail software just provides a front-end to these pre-supplied libraries (although some, like Microsoft Outlook etc update the libraries too).

The trojan could have returned - some are incredibly hard to get rid off as they alter the registary to that they basically clone themselves on next windows start up. It sounds like you have no address book on your computer if you use webmail exclusively, but some trojans also scan through the cached email pages for e-mail addresses - it could still be sending to these addresses. So symantic is recognising that the Microsoft email libraties are being used to send mail, and scanning the email as it is sent out. (That's my guess anyhow) If you know the name of the trojan, I suggest you look it up on the web to see if there are any removal instructions.

I also sugggest you get a firewall - zonealarm is free and is the number one firewall on the interent. Such software is required if you have an "always on" internet connection. With a zonealarm you can specifiy which programmes can or cannot access the internet or existing Microsoft windows libraries.

Zone Labs Homepage
http://www.zonelabs.com/store/content/home.jsp

Firewall FAQ
http://www.zonelabs.com/store/content/c ... rewall.jsp

Starion · Post by **Starion** » Sat Jul 24, 2004 4:12 pm

Hi STASHONE, I hope your computer is ok. I see lots of pop-up ads when I use internet explorer. A lot of the adds look like system dialog boxes with "Ok" and "cancel" buttons. Ever since I started using Mozilla, I haven't seen an unrequested pop-up.

I think Kazaa uses software that displays annoying pop-up ads. I had to uninstall Kazza because the advertising software kept crashing my dad's computer.

Later

AwallaceUNC · Post by **AwallaceUNC** » Sat Jul 24, 2004 4:41 pm

It seems that viruses are on the rise lately. I'm thinking maybe a new wave of minor viruses is on the attack that Symantec and other such programs don't have fixes for yet. Is that possible? I've got this program called TVMedia that runs at all times- it starts up with my computer, it seems. It's not in any startup folder, though. I've delted it using Adware and other types of programs, and from the Add/Remove Programs Panel. Still, it stays on. Ctrl+alt+delete doesn't show it as running- not even as a process. But when I go to delete the folder housing all of the programs, it says it can't be deleted because they are in progress, and then I run Adware again, and it's returned! It's like the virus that can't be removed! Go figure.

-Aaron

Post by **Luke** » Sat Jul 24, 2004 5:02 pm

awallaceunc wrote:It seems that viruses are on the rise lately. I'm thinking maybe a new wave of minor viruses is on the attack that Symantec and other such programs don't have fixes for yet. Is that possible? I've got this program called TVMedia that runs at all times- it starts up with my computer, it seems. It's not in any startup folder, though. I've delted it using Adware and other types of programs, and from the Add/Remove Programs Panel. Still, it stays on. Ctrl+alt+delete doesn't show it as running- not even as a process. But when I go to delete the folder housing all of the programs, it says it can't be deleted because they are in progress, and then I run Adware again, and it's returned! It's like the virus that can't be removed! Go figure.

-Aaron

There's probably something in the Registry that causes something to run which restores the offensive files. I'd download Spybot - Search & Destroy to see if you can get rid of it with that, and if that doesn't work, you can try searching on Google to see if anyone has any other ideas about how to remove the specific, problematic Registry entries.

AwallaceUNC · Post by **AwallaceUNC** » Sat Jul 24, 2004 5:13 pm

Yeah, I have Spybot as well (and Hijack this and Adaware and Symantec), and it says it deletes it, but it doesn't. I tried Googling, and found people who had similar problems (none identical, though), and I tried running their system for solution, and was unsuccessful. I'll continue Googling some more, though, as answers usually lie somewhere within its pages if you've got the time to dig through them. If all else fails, I'll be at school in a few weeks and they've got a whole team of technicians who can fix it for me for free (IBM has a couple Tech Service labs set up around campus as part of the school's contract w/ them).

-Aaron

englishboy · Post by **englishboy** » Sun Jul 25, 2004 8:45 am

look up

lavasoft's ad-aware. I believe the site is www.lavasoftusa.com

Then look up Spybot Search & Destroy or Spybot S&D.

Those programs are free and also the best available.

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