How do I contact Disney to complain about an awful DVD?

[SWillie!]

Oh trust me, I know that all too well haha... But trying to convince him is half the fun!

[disneyboy20022]

Oh trust me, I know that all too well haha... But trying to convince him is half the fun!

That's very true

[dvdjunkie]

SWillie! wrote:

By your logic we would need to complain to Target or Walmart when we buy a defective disc - say, the missing audio on the Pinocchio blu-ray or the wrong colors on Beauty and the Beast. Obviously no one would do that. Take it back to the store for a refund? Yes. Complain about the quality? No, because they are simply a distributor. Amazon is no different

You are way out of line with that stupid attack on me. If you purchase a MOD (movies on demand) from Amazon, and it turns out to be defective in any way, then you should contact them for reparation. Yes, you can contact Disney to complain about the quality of the product, but Amazon should be the first place since that was the place it was purchased.

Regarding defective discs, wrong color (?), etc. I will say this - if you buy a Blu-ray or DVD from Wal-Mart or Target or any other b&m store, then you should return it with your receipt and get another copy of it. I have no problem with that. But if you are one of those people who think they "could do better" than Disney about color (which I don't understand how you know that the color is off, unless something is black that should be blue or something like that) you do contact Disney, if after returning the disc and getting a replacement and finding it has the same defect. You always start at the point of purchase.

I have read and re-read all the posts on the thread about colors being different on "Beauty and the Beast" and don't know how you know that the colors were off unless you were at the studios when they drew these scenes. I have never noticed things like that.

About the sound missing, that to me is a defect, and I would return the disc to my place of purchase for another one first, and if the problem is still there, then get a hold of the Buena Vista people and find out if they have been receiving calls about the same problem.

Hope I have made it more clear about my beliefs in getting a complaint taken care of.

[SWillie!]

SWillie! wrote:

By your logic we would need to complain to Target or Walmart when we buy a defective disc - say, the missing audio on the Pinocchio blu-ray or the wrong colors on Beauty and the Beast. Obviously no one would do that. Take it back to the store for a refund? Yes. Complain about the quality? No, because they are simply a distributor. Amazon is no different

You are way out of line with that stupid attack on me.

If you could point out where the "attack" is, that'd be great. I'm not attacking you, I'm simply arguing your logic. Don't try and turn sound logic into an "attack" to make me sound like a bad guy here.

If you purchase a MOD (movies on demand) from Amazon, and it turns out to be defective in any way, then you should contact them for reparation. Yes, you can contact Disney to complain about the quality of the product, but Amazon should be the first place since that was the place it was purchased.

Like I said, yes, you should contact Amazon for a return. But AGAIN, Jules is looking to complain about the quality.

Regarding defective discs, wrong color (?), etc. I will say this - if you buy a Blu-ray or DVD from Wal-Mart or Target or any other b&m store, then you should return it with your receipt and get another copy of it. I have no problem with that. But if you are one of those people who think they "could do better" than Disney about color (which I don't understand how you know that the color is off, unless something is black that should be blue or something like that, you do contact Disney, if after returning the disc and getting a replacement and finding it has the same defect. You always start at the point of purchase.

If we were talking about a disc skipping, or something of that significance, then yes - you try another copy. But in this situation, it is the ACTUAL TRANSFER OF THE MOVIE that is an issue. That transfer is 100% DISNEY'S doing, and has absolutely nothing to do with Amazon.

I have read and re-read all the posts on the thread about colors being different on "Beauty and the Beast" and don't know how you know that the colors were off unless you were at the studios when they drew these scenes. I have never noticed things like that.

Well that's all well and fine for you then. But others HAVE noticed it, meaning that just because you haven't and it doesn't make a difference to you doesn't mean the issues don't exist.

About the sound missing, that to me is a defect, and I would return the disc to my place of purchase for another one first, and if the problem is still there, then get a hold of the Buena Vista people and find out if they have been receiving calls about the same problem.

You know that Disney issued an actual statement regarding this, right? Pinocchio had an audio defect and they were replacing discs for people. This would be no different - it wouldn't matter how many Waltz King DVDs that you purchased, the transfer would be the same. I get the feeling that you don't quite understand how the production and distribution of home media works.

Hope I have made it more clear about my beliefs in getting a complaint taken care of.

You have not. At all. You're stating the same things that I'm stating, and yet somehow you think you have a different (better) opinion. You agree that in order to complain about the quality of the disc, Disney is the one to contact, and then you ignore the fact that that is what Jules wanted to do in the first place, insisting that he contact Amazon.

I'll say it for the third time: if Jules simply want a return and refund so he could move on, then contact Amazon. If he wants to complain about the actual quality of the film transfer that was put on the disc by Disney, then contact Disney. Would you agree?

[disneyboy20022]

SWillie! wrote:

By your logic we would need to complain to Target or Walmart when we buy a defective disc - say, the missing audio on the Pinocchio blu-ray or the wrong colors on Beauty and the Beast. Obviously no one would do that. Take it back to the store for a refund? Yes. Complain about the quality? No, because they are simply a distributor. Amazon is no different

You are way out of line with that stupid attack on me.

Uh I'm not seeing the personal attack

Also SWillie! he won't change his mind and please don't take him so seriously as I gave up that a long time ago. He's just rambling on as usual.

Jules basically call the number I posted or post on Disney's Facebook and that's pretty much all that can be done by letting Disney know the quality and all at this point in time.

[SWillie!]

Uh I'm not seeing the personal attack

Thanks... I totally didn't understand that either.

Also SWillie! he won't change his mind and please don't take him so seriously as I gave up that a long time ago. He's just rambling on as usual.

Haha yeah I know... Trust me, I'm not taking him seriously. But at this point it's the principle of the thing. Plus like I said, it's half the fun It hasn't been all that exciting around here lately, I have to keep myself amused lol

[disneyboy20022]

Uh I'm not seeing the personal attack

Thanks... I totally didn't understand that either.

Also SWillie! he won't change his mind and please don't take him so seriously as I gave up that a long time ago. He's just rambling on as usual.

Haha yeah I know... Trust me, I'm not taking him seriously. But at this point it's the principle of the thing. Plus like I said, it's half the fun It hasn't been all that exciting around here lately, I have to keep myself amused lol

That's good you're not taking him seriously. I understand it being the Principle of the matter and all. Also if you are looking for an excited debate you are debating with the right person. Just don't let it go too far and be respectful even if he doesn't return that respect.

[SWillie!]

That's good you're not taking him seriously. I understand it being the Principle of the matter and all. Also if you are looking for an excited debate you are debating with the right person. Just don't let it go too far and be respectful even if he doesn't return that respect.

Words of wisdom. Will do