How do I contact Disney to complain about an awful DVD?

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Jules
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How do I contact Disney to complain about an awful DVD?

Post by Jules »

Is it even worth it?

Let me explain. My 69-year old dad has been talking about a film called "The Waltz King" for quite some time. Internet searches, for some reason, failed to prove the existence of this film that my father claims to have watched about 50 years ago, and would like to see again, out of nostalgia. Then, suddenly, I saw this film listed on Kerwin Mathews' filmography on the "7th Voyage of Sinbad" DVD, which I watched recently.

After some research, I found out that this "Waltz King" film was actually a Disney television production that aired in the 1960s, and is available on a Disney Generations DVD.

"Yay!", I thought.

So I bought the (manufactured-on-demand) DVD off Amazon.com, and it came in the post today. I inserted it in the DVD player ... and was not impressed at all. While I cannot expect Disney to grant such a title any restoration work, I wonder, was there only one print available for "The Waltz King"? In any case, it's dirty, it's scratched, it's soft, and the colours are muted (except for pink ... actually most of the image is pink, which I think is proof of a faded print).

Oh, and the encode seems to have been carried out by an amateur. Not only are there visible compression artefacts (this on a disc that contains nothing but a 90-minute film), but the frame rate seems to be screwed up too. Camera pans yield a messy, juddery image, which looks WORSE than the usual 24p judder you get on Blu-rays. The dancing couples look like they were filmed at 12fps rather than 24.

Anyway, I paid $18 for this piece of shit* ($25 when you factor in shipping and handling). I want my money back. :evil: But can I get it back? Amazon says you can return items if they are still in their original sealed state. Well, shoot, you have the break the seal and play a DVD to see if it is any good!






* I wouldn't be complaining if this release was priced at a competitive $3.
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Post by disneyboy20022 »

Yeah the I knew the picture wasn't good for the Disney Generations but I thought it was better than nothing until I read your post. Dang that is awful and horrible. Well they aren't going to be making anymore out of that series and it's sad to know what a piss poor job they did on it.

Onetime I went to a Wal-Mart and bought The Fantasia Anthology. When I opened it, the Fantasia 2000 disc was missing and it was factory sealed. We went back to Wal-Mart and thankfully had another one and exchanged it.

This happened another time when I bought Flubber at a differ Wal-Mart but this time they acted like we were scamming them. They said they needed to see the security tape and that if was sealed they would take it back. So I went the car and gathered the security tape and wrapping and I brought it into the store and they were shocked because they said the case looked to have age on it from the sun. After I brought the wrapping and security tape in the exchanged it. This was at one of the old normal Wal-Marts which I think now are extinct
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Post by Matt »

You can return it back to Amazon. They will refund you. :)
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Post by Jules »

Thanks for the replies, guys! :)

disneyboy, was the Flubber disc missing too? That's very odd. And Matt, I think that's what I will do. I'm just not sure Amazon will be OK with it, since it's not their fault the disc is subpar!
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Post by Jules »

This is a still from the DVD. You get this smudged image every 2 or 3 frames.

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Post by Sky Syndrome »

That's terrible about your DVD. I'm sorry. :(

I haven't watched this film before and I'll take note to watch it sometime hopefully in good quality. I have to say the screencap in a way looks kind of cool. The elderly man appears to be standing still in time and the rest of world is going on (I doubt that actually happens to the character in the story)
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Post by Jules »

The reason the man doesn't look smudged is because that's a scene in which that man is walking briskly across the room, and the camera follows him keeping him at the centre of the image. The dancers, on the other hand, come into and out of the frame very fast. The man is smudged too, actually. It just doesn't show as much on him. :)

Camera pans look smoother on my laptop, though still exhibiting some defects. Tomorrow I will try it out on another Blu-ray disc player and see what happens.
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Post by disneyboy20022 »

Jules wrote:Thanks for the replies, guys! :)

disneyboy, was the Flubber disc missing too? That's very odd. And Matt, I think that's what I will do. I'm just not sure Amazon will be OK with it, since it's not their fault the disc is subpar!
Yep it was missing. It was bundled together I think with the live action Jungle Book which I wish I still had since it's OOP and expensive now. I hope they re-release it around the time the animated Jungle Book comes to Blu-Ray
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Post by dvdjunkie »

Complaining to Disney won't do you any good, if fact it might lead to some trouble for you and Amazon. This is not an authorized release, though Amazon says it is a customized DVD. Your complaints should be to Amazon for the less than average images on your DVD, and ask them to take it back and credit your account, or ask them how you might correct the problem in another way.

One reason I don't deal with Amazon, eBay, or any other place that offers "customized" products. They are usually one step above 'bootleg' and I won't waste my money on them.
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Post by disneyboy20022 »

dvdjunkie wrote:Complaining to Disney won't do you any good, if fact it might lead to some trouble for you and Amazon. This is not an authorized release, though Amazon says it is a customized DVD.
It is too an authorized release. All DVD Mods are official releases that have the blessing of the studio to have them made so they not a bootlegs at all.
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Post by SWillie! »

dvdjunkie wrote:Complaining to Disney won't do you any good, if fact it might lead to some trouble for you and Amazon. This is not an authorized release, though Amazon says it is a customized DVD.
Wow, you always assume a lot. The Disney Generations Collection are, of course, "authorized" releases. They are even listed on Disney's website.
http://disneydvd.disney.go.com/disney-g ... ction.html

http://disneydvd.disney.go.com/the-waltz-king.html
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Post by dvdjunkie »

I am not stupid or ignorant. But Disney Generations are supported by Disney. This DVD was purchased at Amazon and is an Amazon release under their "you name it we will put it on DVD for you".

If you have problem with a DVD purchased at Amazon, you complain to Amazon, not Disney.
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Post by SWillie! »

I don't know what's making you think this isn't part of the Disney Generations collection. Jules stated in his original post that its a Disney Generation DVD, and I linked you to the DVD on Disney's website. This DVD is an official, authorized, Disney DVD. Amazon is not the place to complain. They may very well let you return it, but if you actually want to complain about the quality of the DVD, you need to contact Disney Home Emtertainment.
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Post by Alcazam »

I've found that with Amazon, it never hurts just to drop an email and explain the situation. You don't even have to demand your money back, just mention the problem you have and if they don't either offer you a replacement or refund, simply reply and request a refund. As it is a low priced product they usually like to solve the problem as quickly as possible and move on!
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Post by disneyboy20022 »

I'd say contact Disney & Amazon to complain

And I agree with what SWillie! said
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Post by Disney Guru »

I bought it when it was released as Waltz King has always been one of my favorites, truth be told the quality on the '86 VHS release which I still own is better but mine didn't have any of those faults. I think you got a defective burn. If the time limit is still there I'd return it for a replacement.
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Post by dvdjunkie »

SWillie! wrote:
I don't know what's making you think this isn't part of the Disney Generations collection.
If you read his initial post it says he bought it from Amazon, not Disney. So he should direct his complaint to Amazon.
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Post by disneyboy20022 »

dvdjunkie wrote:SWillie! wrote:
I don't know what's making you think this isn't part of the Disney Generations collection.
If you read his initial post it says he bought it from Amazon, not Disney. So he should direct his complaint to Amazon.
But it is a Disney brand and to go directly to the horses mouth to complain about quality would be Disney. Now if he wants to return it I would definitely say contact amazon. I could by this at Disney Movie Club and the Disney site so it's more than just Amazon if he just wanted to complain about the quality. It's not amazon's fault they just distribute it from what Disney gave them.

Or I would say contact both.
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Post by SWillie! »

dvdjunkie wrote:SWillie! wrote:
I don't know what's making you think this isn't part of the Disney Generations collection.
If you read his initial post it says he bought it from Amazon, not Disney. So he should direct his complaint to Amazon.
It doesn't matter where he bought it from. He wants to complain about the awful quality of the DVD itself. Since Amazon had literally nothing to do with the production and transfer of this DVD, they are obviously not the people to complain about the quality of the DVD to. Like I said, if all he wanted was a refund, then yes... contact Amazon about a return. But that's not what this is about. Complaining to Amazon will not do you any good, because they are not the creators of the DVD.

By your logic we would need to complain to Target or Walmart when we buy a defective disc - say, the missing audio on the Pinocchio blu-ray or the wrong colors on Beauty and the Beast. Obviously no one would do that. Take it back to the store for a refund? Yes. Complain about the quality? No, because they are simply a distributor. Amazon is no different.
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Post by disneyboy20022 »

SWillie! wrote:
dvdjunkie wrote:SWillie! wrote: If you read his initial post it says he bought it from Amazon, not Disney. So he should direct his complaint to Amazon.
It doesn't matter where he bought it from. He wants to complain about the awful quality of the DVD itself. Since Amazon had literally nothing to do with the production and transfer of this DVD, they are obviously not the people to complain about the quality of the DVD to. Like I said, if all he wanted was a refund, then yes... contact Amazon about a return. But that's not what this is about. Complaining to Amazon will not do you any good, because they are not the creators of the DVD.

By your logic we would need to complain to Target or Walmart when we buy a defective disc - say, the missing audio on the Pinocchio blu-ray or the wrong colors on Beauty and the Beast. Obviously no one would do that. Take it back to the store for a refund? Yes. Complain about the quality? No, because they are simply a distributor. Amazon is no different.
Once he makes up his mind it's made up so it's not worth trying to convince him. Although now that I typed this he might change his mind :roll:
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