Disney Customer Service

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PMcOuntry

Post by PMcOuntry »

I got 3 at one time, but I didn't ask for more than that.
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Alan
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Post by Alan »

I just called customer service and asked for sleeping beauty slipcover and she says "there was a limited number of sleeping beauty DVDs" and she told me they didn't have any. I'm pissed! Should I call again. Since all you people got slipcovers, and I don't want to come away empty handed.
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Mr. Toad
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Post by Mr. Toad »

You are not coming away empty handed - you have a wonderfully restored movie and great bonus features. Your slipcover is just taking up space on your shelf and getting worn.
Disneyland Trips - 07/77, 07/80, 07/83, 05/92, 05/96, 05/97, 06/00, 11/00, 02/02, 06/02, 11/02, 04/06, 01/07, 07/07, 11/07,11/08, 07/09

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Alan
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Post by Alan »

Mr. Toad wrote:You are not coming away empty handed - you have a wonderfully restored movie and great bonus features. Your slipcover is just taking up space on your shelf and getting worn.
It's makes it look pretty! and I'm talking about coming back empty handed from the call.
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Alan
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Post by Alan »

Yah. I just called again and they told me its for replacement purposes, not if your "DVd did not come with one" Do you think if they will notice if I call three times a day, and how many people are working answering calls on the disney customer assistance line anyways?
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Nala
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Post by Nala »

Alan wrote:Yah. I just called again and they told me its for replacement purposes, not if your "DVd did not come with one" Do you think if they will notice if I call three times a day, and how many people are working answering calls on the disney customer assistance line anyways?
Don't tell them yours didn't have a slipcover. Tell them it was damaged.
My Growing DVD Collection!

http://www.invelos.com/DVDCollection.aspx/Pocahontas

Disneyland Trips: 09/87, 12/08

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RJKD23
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Post by RJKD23 »

I take it DCS has been overwhelmed by calls about slipcovers. :headshake:

Alan, you don't need to keep calling every day to acquire one. Patience is a virtue and is rewarding. :)
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Alan
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Post by Alan »

I called them, and they asked for my age, and I said I was 15 and they said you needed to be an adult. Dang.. Shold I try again?
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RJKD23
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Post by RJKD23 »

Alan wrote:I called them, and they asked for my age, and I said I was 15 and they said you needed to be an adult. Dang.. Shold I try again?
In the nicest way possible, I'd say "no" that that question you asked.
If you keep calling them with questions and all that, you would start annoying them. Just let it go for today and try another day.

Yes, I also remember the first time I called, they asked for my age. But that didn't matter since I'm over 18.
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Alan
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Post by Alan »

RJKD23 wrote:
Alan wrote:I called them, and they asked for my age, and I said I was 15 and they said you needed to be an adult. Dang.. Shold I try again?
In the nicest way possible, I'd say "no" that that question you asked.
If you keep calling them with questions and all that, you would start annoying them. Just let it go for today and try another day.
how old are you masterpiece, since they asked my age, and see if they ask to you also
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RJKD23
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Post by RJKD23 »

Alan wrote:how old are you masterpiece, since they asked my age, and see if they ask to you also
Actually..it's RJKD23 and the answer was added to my post before yours.
I'm considered by Disney to be an "adult."
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Alan
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Post by Alan »

so should I fake it and pretend to be 18 even though I'm only 15?
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PMcOuntry

Post by PMcOuntry »

They didn't ask my age... I'm an adult but still, must have been your voice... who knows.
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deathie mouse
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Post by deathie mouse »

make your parent or designated driver make the call! or the old man living on the corner!
:-P
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Alan
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Post by Alan »

deathie mouse wrote:make your parent or designated driver make the call! or the old man living on the corner!
:-P
does disney actually check your records like your birth date and all that stuff in the computer, or do they not care
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RJKD23
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Post by RJKD23 »

Alan wrote:
deathie mouse wrote:make your parent or designated driver make the call! or the old man living on the corner!
:-P
does disney actually check your records like your birth date and all that stuff in the computer, or do they not care
Ok, Alan.
You're 18 and born on May 23, 1987. Happy Birthday! :p
Go call tomorrow. 8)

I don't think Disney is the FBI or CIA...:shifty:
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Alan
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Post by Alan »

RJKD23 wrote:
Alan wrote: does disney actually check your records like your birth date and all that stuff in the computer, or do they not care
Ok, Alan.
You're 18 and born on May 23, 1987. Happy Birthday! :p
Go call tomorrow. 8)

I don't think Disney is the FBI or CIA...:shifty:
I already called them today and told them my name and I'm 15. You think I should just say I'm 18 and call them tomorrow even though I told them I'm not and I called them the day bfore. Thats okay, I can just change my voice
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Alan
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Post by Alan »

but how many people are actually picking the phone calls. Since I called twice, and I got this woman called "Bonny", so how many people actually work there and work for the disney home entertainment place and answer phones?
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RJKD23
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Post by RJKD23 »

Alan wrote:but how many people are actually picking the phone calls. Since I called twice, and I got this woman called "Bonny", so how many people actually work there and work for the disney home entertainment place and answer phones?
I think you're becoming paranoid about the Disney Customer Service! :o
(only kidding..take that as a joke, please. :))

This is DISNEY we are speaking of; I'm sure they have many, many people working their phones.

Alan. That name is common. So don't be thinking they'll remember you as "Alan the 15 year old who kept calling us yesterday!" ;)

The only thing you'll have to remember is that these people DON'T know you so there's really nothing to worry about.
And if you wish, you can change your voice then, Alan. or should I write..."Allen who just turned 18 today."
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Alan
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Post by Alan »

do they keep a list of which telephone numbers called customer service?
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