Disney Customer Service

[PMcOuntry]

but wat's weird is that the lady wasn't too happy about replacing my slipcovers and actually telling me that i should buy dvds when they first come out to get the slipcovers.

then you should have told her to just do her job and not comment. (only joking of course!)

Good to know you got through.

Really! Wow, the lady asked me if mine were damaged or something and I go yeah. (the or something was I didn't have any slip covers in the first case, lol).

[Yaya]

I just received my slipcovers today and I called last Wednesday so that was 3-4 business days!!!I'm excited b/c they are so new and shiny...

[Alice]

AAAAAAAAAAAAAAAAAAHHHHHHHH!!!

I haven't recieved ANYTHING, yet. it's been two weeks.
I think I should call again!
^^should I??

[Yaya]

I think you should call. I think they come from Wisconsin. For some reason everytime I send a letter to the Chicago area it takes 3-4 days to arrive. I would think thats the standard delivery time but I don't know. but YES CALL and get your slipcovers!!

[PMcOuntry]

Mine only took 3 or 4 days and I live in PA, I'd call again.

Now as for the DMC, I'm having nothing but problems w/them!!!!

[Alice]

I'm scared of that Lady I got twice.....

She doesn't like me.........

If I get her again I won't be nice this time.......

I'll tell her about my defective BatB DVD and that I would like the Slipcover as well........if she says No, then I'll.....erm......Talk to her Manager.......

[PMcOuntry]

That's what ya gotta do! Be firm! You need your slipcovers!!!! LOL

[Alice]

erm...........hmm..........still haven't done it.......

I think I'll do it tomorrow.........uuhhhh...........maybe.......

[Nala]

I ordered the 3 Lion King slipcovers last Wednesday and got them yesterday. I ordered Aladdin on Friday and the lady didn't even ask anything if it came with a slipcover or not. I have to phone again if Mary Poppins: 40th Anniversary Edition and Bambi slipcovers came in and I also need The Incredibles slipcover.

[mickymouse]

By any chance, does anybody know thier BUSINESS days?? Because I called on FRIDAY the 6th, asking for Beauty and the Beast, and Pirates slipcovers. I also asked for a DVD case for my Pocahontas 10th Ann. Edition, becasue it was broke when I bought it at Bestbuy. When do you guys thik I will reacive my covers?

[PMcOuntry]

Generally "business days" are M - F. I think I asked for mine on a Thur/Fri had them by the next Wed. Takes 3 - 4 days.

[RJKD23]

By any chance, does anybody know thier BUSINESS days?? Because I called on FRIDAY the 6th, asking for Beauty and the Beast, and Pirates slipcovers. I also asked for a DVD case for my Pocahontas 10th Ann. Edition, becasue it was broke when I bought it at Bestbuy. When do you guys thik I will reacive my covers?

"Good things come to those who wait..." (ah-ha! )

I would think 2 weeks at most.

[Siren]

One of my friends worked for Disney for years. He became disenchanted by the whole corporation and left.

Here's why:

All Disney advertises is how they are hear to serve you. They will be at your becking call. They are the Happiest Place on Earth and going there will be your Happiest Time In Your Life.

As Genie would say "Err WRONG!"

First off, there are people in this world that will never be pleased. They will never be happy no matter what you do.
Then there are those who figure, "Hey! I just spent $400 to get my family through these gates, I'll do anything dang thing I want!" And telling them otherwise deserves heavy flogging. When I worked at Disney, I had to deal with that on a daily basis. I worked at Animal Kingdom. Try telling a family that just paid several $100 to walk through those pretty gates that they can't throw a penny into the bird pond. Go on, tell them. And do it with a smile. And apology profusely to them. Grovel even. Yup, that's what Disney is like.

Working there, when it comes to ANY customer service is the worst job, IMO. Because everyone believe that guarentee of happiness.

Walking into Disney in the morning, when you got your time card stamped, they also should have stamped a smile on your face. Your face starts to hurt after awhile. Least the ones over the phone can just sound sweet, but have a grimace

[MICKEYMOUSE]

I called them today to order "BUG'S LIFE CE" Slipocover, and the lady said they already shipped the ones I ordered on the 6th of MAY!!

[Swiss]

I have also called and one time the lady chastised me about calling just a week earlier. I hung up on her and haven't called since.

[PMcOuntry]

You just have to put a month in between calls.

[Swiss]

You just have to put a month in between calls.

Yeah! I was surprised when a "guest services" agent chastised me. I would never expect such an experience dealing with Disney Oh well!

[MICKEYMOUSE]

Well it is because us consumers they have a job!! We buy they DVDS and they are the people that get the money if you think about it. Anyways does anyboby know how they package the slipcovers in the mail??

[PMcOuntry]

Yes, they come flat, not yet "folded". And they mail them in a flat white mailer.

[Wonderlicious]

One of my friends worked for Disney for years. He became disenchanted by the whole corporation and left.
.
.
.
Walking into Disney in the morning, when you got your time card stamped, they also should have stamped a smile on your face. Your face starts to hurt after awhile. Least the ones over the phone can just sound sweet, but have a grimace

Siren, that is something that has always put me off wanting to work for the Disney corporation in any shape or form; I always assume that I will end up hating Disney just one hour after working in the Store.