What To Do If You Have a Defective Disney DVD??

[Alice]

Hey guys I was wondering what do you do if you have a defective Disney disc??

[Do you thnk you could tell me exactly what i should do?]


(if I have to call/send please write the address or numbers)


Thanx.......

[Zoltack]

Take it back to the store or contact whom ever you ordered the disk from and tell them your situation. They should send you a new one. Or if you bought it at store, they should give you a new one too.

[RJKD23]

Where did you buy the Disney DVD?
If it's a recent purchase, then you should take it back to the store for a replacement.

If not, then you have the option to call Disney and ask for a replacement (Info found <a href="http://www.ultimatedisney.com/forum/vie ... 6">here</a> regarding how much you'll pay...or if you're too lazy to read, it's $6.95 per disc to replace).

I suggest calling Disney if your Disney DVD wasn't a recent purchase.

[MinnieMe]

RJKD- to get the replacement disc from Disney- did you have to "register" your dvd? I've seen that on a few of mine- it says to register it and you can get enrolled in some program where they'll replace it if something goes wrong with it?

[RJKD23]

RJKD- to get the replacement disc from Disney- did you have to "register" your dvd? I've seen that on a few of mine- it says to register it and you can get enrolled in some program where they'll replace it if something goes wrong with it?

Well, I haven't replaced any discs yet because I've been...lucky on that part.
But I do register them just in case they ask if I really do have the DVD (when asking for replacement slipcovers).

I say you should just register all your DISNEY DVDs!
I think that's why they asked for my email that one time...to check up on my DVDs.

[CJ]

According to thier website https://register.go.com/bvhe2/login?app ... vey/survey,
you do have to register first.

[MinnieMe]

Ok! That's what I was wondering- if you had to register to get the slipcovers too. I'll have to get on that... I've gotten so many disney dvds lately!!

[Voiceroy]

Yeah, without knowing what store you purchased it from, it's hard to give advice on this.

I've had to return defective copies of "Pete's Dragon" and "20,000 Leagues Under The Sea." I bought them previously-owned and kept my receipt, but I didn't have any problem exchanging them. Unfortunately, when you buy 2nd-hand DVDs, you can't always find another copy of the same DVD to exchange it for. I'm still looking for another PO copy of "Pete's Dragon."

[Disney Guru]

I have only had 3 dvds that I ever bought that were scratched or didn't work properly and none of them were DIsney.

[Alice]

or if you're too lazy to read, it's $6.95 per disc to replace).

I suggest calling Disney if your Disney DVD wasn't a recent purchase.

So if it's a 2-Disc-er I'd have to pay 13.90??
and
Do they work on Weekends??

[Disney-Fan]

or if you're too lazy to read, it's $6.95 per disc to replace).

I suggest calling Disney if your Disney DVD wasn't a recent purchase.

So if it's a 2-Disc-er I'd have to pay 13.90??
and
Do they work on Weekends??

(I think) that you'll need to pay double only if you asked to replace the whole package..

[Alice]

(I think) that you'll need to pay double only if you asked to replace the whole package..

Ahhh....and can you ask for them to get it back with a slipcover or do I have to ask for it the next time I call??
and
Do they work on Weekends??

[Disney-Fan]

(I think) that you'll need to pay double only if you asked to replace the whole package..

Ahhh....and can you ask for them to get it back with a slipcover or do I have to ask for it the next time I call??
and
Do they work on Weekends??

I think it's best you request for everything all at once (for your own convenience ).

[Alice]

I think it's best you request for everything all at once (for your own convenience ).

ok....Thanks......

I guess no body knows If they work on Weekends??

[RJKD23]

ok....Thanks......

I guess no body knows If they work on Weekends??

They don't.

1-800-72-DISNE
(1-800-72-34763)

MON: 9:30 a.m. - 7:30 p.m. (central)
TUES-FRIDAY: 9:30 a.m - 6:30 p.m. (central)

...from http://www.ultimatedisney.com/forum/vie ... php?t=7216

[DaveWadding]

or if you're too lazy to read, it's $6.95 per disc to replace).

I suggest calling Disney if your Disney DVD wasn't a recent purchase.

So if it's a 2-Disc-er I'd have to pay 13.90??
and
Do they work on Weekends??

t's $6.95 PER MOVIE to replace. So if you were replacing an Ultimate Toy Box or Fantasia Anthology or the like, THEN it would be $13.90.

2 discers are only $6.95.

[Alice]

It's $6.95 PER MOVIE to replace. So if you were replacing an Ultimate Toy Box or Fantasia Anthology or the like, THEN it would be $13.90.

2 discers are only $6.95.

I guess no body knows If they work on Weekends??

They don't.

1-800-72-DISNE
(1-800-72-34763)

MON: 9:30 a.m. - 7:30 p.m. (central)
TUES-FRIDAY: 9:30 a.m - 6:30 p.m. (central)

Thank You guys........

[DaveWadding]

You're very welcome.

[Alice]

Do I Have a Case??:

(I'm a bit scarred to call Disney......)

Well Here is the first disc:


Looks Normal right........but Wait:


That little blotch is what screws it up.it won't play in my PS2; but it does play in my DVD player (it does freeze at times) and I feel that some scenes are missing

so should I call........
----------------------------------------------------------------------------------
on a lighter note on my "Incredibles" DVD cover frozone is....umm....handicapped:

[RJKD23]

poor Alice.

Dude, they're extremely FRIENDLY!
Otherwise, Just hang up and you'll get another person.


Yes, call.
Especially since you do have a "defective" disc...
What's with that Incredibles cover! change it!

Bear in mind that, that you'd have to pay $6.95...
G'Luck!