You got to hear what a Disney Store employee told me to do..

[pinkrenata]

(The customer is ALWAYS right.)

That's very sad how you're brainwashed to believe that! That's the motto corporate america uses to please the immature and selfish consumers that think a company owns them something and complaint about stupid and puny trash! I can tell you right now that customer is not always right and thank god there's company that don't believe in that motto so unless you go to any fast food restaurant your complaints are nothing but rubbish cause noone gives a damn!

While you're working retail, that's the attitude you need to have. Brainwashing has nothing to do with it. You can think whatever you want about customers when you aren't on the job.

[AwallaceUNC]

Wow! I haven't checked this thread since it was first begun and wow have I missed out! I skimmed through it, though didn't read in detail.

I think if you're going to call corporate to have an employee potentiall fired, it had better be extremely warranted. I don't see that this was... her intentions were good and she likely didn't even think about anything being wrong with it. One's high horse isn't a justified reason for someone to lose their job, especially when they weren't likely trying to go anything wrong.

I've only complained to corporate Disney once- about a CM at Disney World. I was really torn and deliberated over it but I really feel it was extremely warranted. Still, I let coporate know that I didn't want her fired and that I understood that everyone has their mess-ups, etc.

I also strongly suggest that if you're in the habit of calling Disney to complain about employees, you should also call/email to compliment outstanding employees too... they are rewarded for that and it helps to sustain the magic.

That being said, Joe was probably just upset and hadn't yet cooled off yet and doesn't deserve to be raked across the coals. Let's all play nice.

-Aaron

[DEREKG]

That's harsh!

My mauto is: If it needs returned, take it to Walmart!

Who cares, they have enough money!

Poor girl was just trying to help ya out?

Geeezzz..........

[Little Red Henski]

While you're working retail, that's the attitude you need to have. Brainwashing has nothing to do with it. You can think whatever you want about customers when you aren't on the job.

Have you ever worked retail?

[Luke]

While you're working retail, that's the attitude you need to have. Brainwashing has nothing to do with it. You can think whatever you want about customers when you aren't on the job.

Have you ever worked retail?

Not only has she worked retail, but look where:

...but when I worked at the Disney Store...

[Little Red Henski]

I don't know about the Disney store but I've been working retail at Macy's 7 years. Believe me customer isn't always right! Like how the customers try to return used merchandise. My moto is " Do what ever it takes to make the customer shut the hell up."

[AwallaceUNC]

While you're working retail, that's the attitude you need to have. Brainwashing has nothing to do with it. You can think whatever you want about customers when you aren't on the job.

Have you ever worked retail?

I've worked for retail too... also for Disney, but in a different capacity. Renata is very right about this, especially when Disney is concerned. As she said, it doesn't matter if they are right or not... that's the attitude you need to have. The customers deserve it and so do your employers. I expect no less when I'm on the consumer side.

Beware ing the queen!

-Aaron

[pinkrenata]

I don't know about the Disney store but I've been working retail at Macy's 7 years. Believe me customer isn't always right! Like how the customers try to return used merchandise. My moto is " Do what ever it takes to make the customer shut the hell up."

Of course! There are very rare instances in which a customer actually IS right! I'm talking about pretending the customer's right and doing anything you can, not only to make them "shut up," but to also make them happy with what they have.

Beware ing the queen!

Wheeeee!

[Sunset Girl]

Ah, well, the customer isn't always right, but you have to treat every situation that way if you want repeat business. That's just the way it works.

I have worked in retail for the big businesses as well as a "ma & pa" type place, and I've found that things there are handled a little differently in a smaller business, but in a good way. It's easier to see each customer on an individual basis instead of having to apply faceless rules to any given situation.

For example, the Disney Store did not have the widescreen copy, but the clerk was not authorized to make the refund. A refund is more likely to happen at a smaller, more personal store, where repeat business is a lot more important. Not that it isn't important at a bigger store, but they get so wary of being ripped-off from sheer volume that they create all those rules and tend to forget about or alienate the honest customer that truly lost their receipt.

Just my personal opinion.

[Owlzindabarn]

I think your missing the point.. He lashed out against someone for "narking" or whatever, for being vulgar towards a person in a store when all she was doing was trying to satisfy a customer (By telling him to take his busines elsewhere..funny). Then, lashes out at "soccer moms".. Kinda stupid don't you think?

The "hardcore" fans and collectors know where to go to get the deals and so forth.. No need to bash others in the process..

Call corporate headquarters.. sure.. pinpoint one person.. nah, but I wont judge on that.. to each his/her own...

No, I don't think it's stupid, but I do think not reading a post cleary is (for many people). What he said he was vulgar was his comment about soccer moms, which he then negated the vulgarity by saying it's true. What's the problem here again?

Ummm...okay. Let me um, clarify what I was saying (sigh). I said that my stating concerning unplesant woman and daughters was vulgar, but true. I used the word VULGAR, not PROFANE. Understand the difference. We have actually had threads and other discussions about shopping in the Disney store. I can give you some specific examples of VULGAR customers I've met in the Disney store. I saw a woman who was with a stroller, roughly pushing the thing back and forth (in lieu of rocking the child to sleep). The poor kid looked kind of pained, like he was already braindead from mommy's manhandling of his delicate cranium. The woman shook the stroller roughly, while trying to talk to the salesgirl and obnoxiously sipping (with sound effects) from a Starbuck's cup. THAT is VULGAR. And you can bet when she was done with that drink, she left the sticky wet cup on the counter for the Disney Store worker to throw out.

The reason I said in the earlier post that my comment was VULGAR, is because this is an all-ages forum and I knew what I was saying was unpleasant (but true), just like boogers are unpleasant (but true). Doesn't mean we never mention things just because they're unpleasant. Sometimes it's acceptable to talk about vulgar things if it proves a point. (At least I USED to think so.)

But if anyone doesn't find a huge percentage of Disney Store customers to be vulgar, then they're probably a little vulgar themselves, because the Disney Store, at present, is the living emblem of what is crass in America.

[Sunset Girl]

Well, I don't know about that. At least, I don't like to make such generalizations. But we all do it, me included.

Oh, I could tell you about "soccer moms," believe me. Or even some other terms that I don't like to toss around lightly, because I work with children and I see what the parents are like. But not all "soccer moms" fit the negative connotations associated with them.

Like it or not, the Disney Store is a business, and there are many necessary evils to running a business. At the top of which is catering to the people in the way that is going to make them the most money. This fact alone is what makes McDonald's so evil, LOL! But to get back to Disney. . .

The overly-pink princess crap sells. So does the overly-abundant Pooh merchandise. But let's face it, the Disney Stores are not built on sacred ground. We shouldn't be complaining about the general lack of respect shown by the usual customers that frequent the place because Disney is something different for everybody. Face it, the average Disney customer couldn't give a rat's behind about Disney in the way that we do. And at the same time, that doesn't give us any more right to be a customer there than them. So if the average customer goes in to buy, say a cheesy princess clock to get their whiny daughter to shut up, well, so be it. Or if someone innocently walks in there looking for Robots merchadise, LOL. Or if a mom goes in there and demands to know why there are black bars covering up some of the picture on the DVD she just bought. Hey, it's a free country.

Sometimes I think they have totally forgotten the fans because we are the minority. It was a different story back in the late eighties and early nineties. I don't get as excited about visiting the Disney Store as I used to be.

Still, I don't care to hear the generalization about "overweight single moms" and their "unpleasant daughters" or even about "soccer moms." We're fighting enough stereotypes as it is, don't you think? I mean, I hate being judged by my physical appearance or how I might be acting on a particularly bad day. Don't we all?

[pinkrenata]

Face it, the average Disney customer couldn't give a rat's behind about Disney in the way that we do. And at the same time, that doesn't give us any more right to be a customer there than them.

This is true, but perhaps we could get sizeable discounts on some of the better Disney Store merchandise for being Disney fans? If only ...

[Sunset Girl]

This is true, but perhaps we could get sizeable discounts on some of the better Disney Store merchandise for being Disney fans? If only ...

Heh. I used to tell the cast members of the old downtown Chicago Disney Store (I was a frequent visitor) that they should have a trivia program and offer discounts to customers that could answer obscure questions. But on the same visit only, of course. This would really cater to the fans! But I don't see them getting into an idea like this.

[PrincessJen]

it's funny to see what really makes us tick.

I've worked in retail, a bookstore to be exact and many times, there were books that weren't readily available in the store so i'd tell the customer to check ebay or amzon for a used copy which they could find for much cheaper. Usually, they were thrilled with the suggestions. Now, if offering a suggestion had cost me my job, then what has this crap-filled world come to?

[Lightyear]

it's funny to see what really makes us tick.

I've worked in retail, a bookstore to be exact and many times, there were books that weren't readily available in the store so i'd tell the customer to check ebay or amzon for a used copy which they could find for much cheaper. Usually, they were thrilled with the suggestions. Now, if offering a suggestion had cost me my job, then what has this crap-filled world come to?

There's a difference between the two suggestions..