You got to hear what a Disney Store employee told me to do..

[RJKD23]

How do you quote only part of somebody's message?

Under the subject, there are buttons: press "quote" and then type the message, and then press "quote" again to close it.

I usually just use HTML, but then if i typed it, it would just show a quote box..but I'll reverse the order:

[/quote] - that closes a quote

- that opens a quote for the quotebox

i hope that shows and helps!

[slash]

That's a pretty jerky thing to do to someone. And regarding number of sales, it wouldn't skew anything anyways.

Ex.
Before the Return
Walmart Records
100 Full Screen (other customers purchase)
50 Wide Screen (other customers purchase)

Disney Store Records
1 Full Screen (your purchase)

After the Return
Walmart Records
99 Full Screen (other customers purchase - 1 return of your full screen)
51 Wide Screen (other customers purchase + 1 purchase of your wide screen)

Disney Store Records
1 Full Screen (your purchase that Disney doesn't know you returned to Walmart)

Total sales after swap:
100 FS
51 WS

Which would be exactly the same as buying the WS from Walmart directly.[/b]

[piglet27]

I preordered it on Disney Direct.com and I received it today.
I got worried that I would need to return it after I saw this post last week and then reread the preorder info online. I have no idea if it was a fluke or not, but I did end up with a widescreen version. I was very happy. So thank you Disney.;

[RJKD23]

I preordered it on Disney Direct.com and I received it today.
I got worried that I would need to return it after I saw this post last week and then reread the preorder info online. I have no idea if it was a fluke or not, but I did end up with a widescreen version. I was very happy. So thank you Disney.;

yay! good for you!
I wonder if other Disney fans got lucky like you!
but we'll have to see...

[melliekins]

I love you all for wanting widescreen...lol

[Isidour]

And...somebody knew what happened to the smarty-pants guy??

[DreamerQ18]

Although I am somewhat torn here on the subject I have to put in my 2 cents here ,since I work for retail and I am a firm believer in coustomer satisfaction.

First I don't think that the Disney store employee suggestion was the best thing at all, but you should have told her yourself 3 reasons why....
1. If it bothered you so much and you thought it was so wrong of her to tell you to cheat another company so you could get what you wanted and didnt want others to do hear the same thing telling her she might have stopped becasue maybe she never thoguht to look at it that way.

2. Going over someones head when they may not have been aware that what they were saying could offended some one wethere is be becasue of thier morals ofr the fact that is illegal is wrong too. That person could be called into the office have no clue as to why and yes get in trouble but, all they were trying to do was help make you happy.

3. Third by the time coorpereate actually gets around to dealing with the sitauation how many people might have already done it and by then the employee might have moved on to the next thing and yes she is ore than likely getting fired.

I am not bashing your morals I think to each its own, but I feel for her. I work at Blockbuster and I think our movie prices are outrageous and we only get a limited quantity of the movies usually I suggest to the coustomers tyo go to Wal-mart me making a coustomer buy a movie from Blockbuster and spend double the amount to me is also moraly wrong for all you know this employee's mind set could have been set to this, but you will never know since you wnet over thier head. That dosent make you Moraly or ethicaly correct. At elast if would would have told her she could have kept her job and alos learned the right thing to do. Now they could have this on thier permeant record and no job. You dont know if she has a family to support and hey she is human people make mistakes and now she might not be able to pay her bills.

Like I said I am torn. She did the wrong thing but what you did my friend I am sorry to say was no better. Your mind set was wrong her heart was in the right place.

[Voiceroy]

This bandwagon bashing needs to stop -- mob mentality makes me sick.

ValenciaJoe did the right thing. The Disney Store was wrong on three accounts:

1. They misinformed him on his receipt. It should have been sufficient for a refund. (I would've immediately asked to speak to a manager, but that's just me. But I wouldn't have bought DVDs at The Disney Store in the first place, because they're overpriced.)
2. They declined to refund his money because of their mistake. (The customer is ALWAYS right.)
3. The employee suggested he go to Wal-Mart to exchange for a widescreen title. If the Disney Store had refunded his money, this whole thing wouldn't have even been an issue. The Disney Store was at fault for not honoring what they had told Joe regarding his receipt. Whether she was trying to be "helpful" or not, what the employee suggested was morally and legally wrong. I can't believe so many people would bash Joe for doing the right thing and calling Disney corporate.

Joe, I applaud your actions. If I'd been in your place, I would've done the very same thing (well, except for buying a DVD at The Disney Store -- I'd have shopped elsewhere). I'm sorry The Disney Store screwed you, but maybe you'll think twice now about buying DVDs from them in the future.

[Prince Eric]

This bandwagon bashing needs to stop -- mob mentality makes me sick.

ValenciaJoe did the right thing. The Disney Store was wrong on three accounts:

1. They misinformed him on his receipt. It should have been sufficient for a refund. (I would've immediately asked to speak to a manager, but that's just me. But I wouldn't have bought DVDs at The Disney Store in the first place, because they're overpriced.)
2. They declined to refund his money because of their mistake. (The customer is ALWAYS right.)
3. The employee suggested he go to Wal-Mart to exchange for a widescreen title. If the Disney Store had refunded his money, this whole thing wouldn't have even been an issue. The Disney Store was at fault for not honoring what they had told Joe regarding his receipt. Whether she was trying to be "helpful" or not, what the employee suggested was morally and legally wrong. I can't believe so many people would bash Joe for doing the right thing and calling Disney corporate.

Joe, I applaud your actions. If I'd been in your place, I would've done the very same thing (well, except for buying a DVD at The Disney Store -- I'd have shopped elsewhere). I'm sorry The Disney Store screwed you, but maybe you'll think twice now about buying DVDs from them in the future.

This "bandwagon bashing" is the side with the right sense. First of all, was this even posted? Did he expect us to congratulate him on ruining someone's livlihood.

Joe, you basically backpedaled on page two. Your initial post says you feel sorry for the person who gave you that information, implying that she's awaiting punishment, so I think it's clear that names were involved here.

I'm by no means on the far left, but you're acting like people were hurt by this suggestion. So a bigwig at the top is cheated out of a couple of cents. So what? It's the people at the bottom you should be worried about, people like the person who was trying to do you a kindess. If we want to get on about morals, maybe we should all stop buying DVDs, as they're made of raw materials that don't decompose, not to mention they're made in places where the workers are hardly paid.

[Jayden]

This bandwagon bashing needs to stop -- mob mentality makes me sick.

ValenciaJoe did the right thing. The Disney Store was wrong on three accounts:

1. They misinformed him on his receipt. It should have been sufficient for a refund. (I would've immediately asked to speak to a manager, but that's just me. But I wouldn't have bought DVDs at The Disney Store in the first place, because they're overpriced.)
2. They declined to refund his money because of their mistake. (The customer is ALWAYS right.)
3. The employee suggested he go to Wal-Mart to exchange for a widescreen title. If the Disney Store had refunded his money, this whole thing wouldn't have even been an issue. The Disney Store was at fault for not honoring what they had told Joe regarding his receipt. Whether she was trying to be "helpful" or not, what the employee suggested was morally and legally wrong. I can't believe so many people would bash Joe for doing the right thing and calling Disney corporate.

Joe, I applaud your actions. If I'd been in your place, I would've done the very same thing (well, except for buying a DVD at The Disney Store -- I'd have shopped elsewhere). I'm sorry The Disney Store screwed you, but maybe you'll think twice now about buying DVDs from them in the future.

Calling Disney Corporate office was NOT the right thing to do though! That's the problem, this is an issue that does not involve the office itself. What the employee did was to make a SUGGESTION, she never forced Joe to do this. She told him what she thought would make him content again.

Yes, it is true that it is Disney's fault for not offering this deal with a Widescreen copy, and that was a stupid decision. However, does that justify Joe's response to what this woman suggested? No, it didn't. This woman doesn't control the production of these DVD's nor the deals that are offered with it. Thus, why should she be punished for it?

She was doing her job, plain and simple, and trying to keep Joe as a satisfied customer (satisfied people are generally easier to deal with than those that are told there is nothing they can do about it). I'm glad to see that Joe does have high morals, that's great. But at the same time, I think he overreacted a lot when doing this. This situation should have been handled one on one with the employee in question rather than go straigtht to Corporate.

And Prince Eric is absolutely right, it's the people at the bottom that are hurt the most by everything, we should be looking out for them a little more because they often can't protect themselves that well (The people at the top have no problem protecting themselves, no matter what we do)

[Owlzindabarn]

The Disney Store has, in the past couple of years, made it very, VERY clear that they no longer cater to WE, the collectors. Their target customer base seems to be overweight single moms who like to dress up their unpleasant, spoiled daughters in "princess" costumes in order to keep the ungrateful little brats happy. If you disagree, then may I suggest you go to the Disney Store of your choice, loiter around for 1/2 hour, and really LOOK at the majority of the people who go in there. It's a vulgar statement, but it's true.

Secondly, the employee that sent our ValenciaJoe to Wal-Mart was just trying to keep her customer happy. And you have to boil down to the bottom line on what damage her suggestion would cause WAL-MART, the BIGGEST #!%&^ store in the world! I offer you this hypothetical example: Joe returns his $19.99 Incredibles fullscreen dvd to Wal-Mart, in exchange for Wal-Mart's $19.99 widescreen dvd. Net loss to Wal-Mart: $0. Okay? Now if Joe would be so kind as to point out to me why he's on such a high horse as to become indignant enough to actually get the poor girl in trouble. Does he work for Wal-Mart? If so, he'd have bought his dvd there in the first place. Seems to me he's just in need of listing his life's priorities, has no sense of humor and should be barred from the gates of Disneyland forever.

[Lightyear]

The Disney Store has, in the past couple of years, made it very, VERY clear that they no longer cater to WE, the collectors. Their target customer base seems to be overweight single moms who like to dress up their unpleasant, spoiled daughters in "princess" costumes in order to keep the ungrateful little brats happy. If you disagree, then may I suggest you go to the Disney Store of your choice, loiter around for 1/2 hour, and really LOOK at the majority of the people who go in there. It's a vulgar statement, but it's true.

If you acknowledge it's a vulgar statement... then why did you say it?

[Voiceroy]

I suppose I need to clarify.

I'm saying it wasn't wrong for Joe to call Disney Corporate on the store not honoring his attempt to get a refund when he was told by the store he had a legitimate receipt. I would've done the same.

As for "narking" on some employee for suggesting he go to Walmart to exchange -- I would not have mentioned that to Corporate, but I would've brought it up with the individual store's manager.

Also, to Jayden:

She was doing her job, plain and simple, and trying to keep Joe as a satisfied customer

And she failed miserably. She should've honored Joe's receipt and given him his refund. It is NOT HELPFUL to suggest that someone go somewhere else to do an exchange, especially when what they're suggesting is ethically and legally wrong.

What Joe should have done at that point was demand to speak to a manager. Again I say, the customer is always right. The store made the mistake of giving Joe the wrong information and then wouldn't give him a refund? No, I would've taken it up with the store mgr, and if he/she didn't resolve the situation, I would've told the store I was calling Corporate.

[Joshua Clinard]

I just have to offer my 02 cents here.

#1. Returning a DVD or any other item to Wal-Mart, even if you buy it elsewhere is not illegal. If it were illegal, they would require proof of purchase. I returned a DVD there the other day that my friend had given me for my birthday because it was fullscreen. Wal-Mart did not have the DVD. I got a refund for my DVD. And he had originally purchased the DVD from Target. They didn't care.

#2. Returning or exchanging a DVD at Wal-Mart does not hurt their bottom line. If it is unopened, they just put it back on the shelf, and it eventually get's sold. If it does not get sold, it goes back to Disney for credit. Both scenarios are the same, regardless of whether the copy is fullscreen or widescreen. There is no overhead. The same is true if you get a refund, instead of an exchange. I was offered a job at Anderson, the company who does the stock/studio credit for Wal-Mart, so I know this to be true.

#3. I would have given the same suggestion to the Disney Store customer. The Disney Store does not lose anything, and neither does Wal-Mart. It's perfectly legal.

#4. I am a little upset that you people think it's okay to cheat Wal-Mart because it's an evil corporation that screws people over? Well there may be some cases where they do, but in general they do not. Sure, a few mom and pops may go out of business, but that's how the economy works. It's best for the consumer. Those who offer the best prices stay in business. Those who don't, won't keep their customers. Compete, or Die. All this business that Wal-Mart is an evil corporation is BS put out by those people who can't compete with Wal-Mart. Go to Walmartfacts.com to find out some ways that Wal-Mart helps communities and consumers.

[Prince Eric]

The Disney Store has, in the past couple of years, made it very, VERY clear that they no longer cater to WE, the collectors. Their target customer base seems to be overweight single moms who like to dress up their unpleasant, spoiled daughters in "princess" costumes in order to keep the ungrateful little brats happy. If you disagree, then may I suggest you go to the Disney Store of your choice, loiter around for 1/2 hour, and really LOOK at the majority of the people who go in there. It's a vulgar statement, but it's true.

If you acknowledge it's a vulgar statement... then why did you say it?

Maybe because he said it's true. Duh.

[orestes.]

If you acknowledge it's a vulgar statement... then why did you say it?

Maybe because he said it's true. Duh.

I think that is their main focus and WE the collector's are not as high as a priority but we aren't covered in mud. We still have the Treasures, we have some vintage DVDs coming. It's not perfect but they don't totally ignore the collectors.

[Lightyear]

If you acknowledge it's a vulgar statement... then why did you say it?

Maybe because he said it's true. Duh.

I think your missing the point.. He lashed out against someone for "narking" or whatever, for being vulgar towards a person in a store when all she was doing was trying to satisfy a customer (By telling him to take his busines elsewhere..funny). Then, lashes out at "soccer moms".. Kinda stupid don't you think?

The "hardcore" fans and collectors know where to go to get the deals and so forth.. No need to bash others in the process..

Call corporate headquarters.. sure.. pinpoint one person.. nah, but I wont judge on that.. to each his/her own...

[MickeyMouseboy]

omg kid it looks like you've never scamed wal mart before lol let uncle mickey teach you the ways!

Its devious and deviant practices like this that raise the price of movies and DVDs and make studios more skiddish about trusting Joe Public. Don't talk down to Valencia just because he acted more like a responsible adult then you obviously are capable of, if ever faced with a similar situation.

If I paid for it how is it stealing? Stealing is when you take or conceal something without paying. If a DVD is still sealed and you exchange it for a WS copy how is that stealing? The store is aware that you brought it and you're exchanging it. The has nothing to do with prices of movies going up in fact the prices of movies are going down thanks to the coming of HDDVD and Blue ray retailers are already trying to get rid of their DVD stock many tittles are getting prices cuts and going on a 2 for XX specials. I don't know where you live but i do feel sorry for you. third you dont know what im capable of If i was Valencia and i got offended with what the lady said i would just say no thank you, called the corporate office and tell them they misinformed me about my receipt i wouldn't mention the wal mart comment that's maturity not acting like "im offended little emotional immature brat" just because the girl offered her help and opinion! shesh taking about freedom of speech why don't we just fire everyone from their jobs then! Getting someone fired just because they were trying to help is malicious and spiteful! I don't think a mature person will act according to their feeling but using their brain and thinking about the consequences of their acts! that's maturity!

(The customer is ALWAYS right.)

That's very sad how you're brainwashed to believe that! That's the motto corporate america uses to please the immature and selfish consumers that think a company owns them something and complaint about stupid and puny trash! I can tell you right now that customer is not always right and thank god there's company that don't believe in that motto so unless you go to any fast food restaurant your complaints are nothing but rubbish cause noone gives a damn!

[Wonderlicious]

I've not given my 2 cents yet but I may as well (even if it is similar to what others have said)...

Personally, I can see where both sides of the argument are coming from. I can understand why Valencia Joe may have been offended by this incident; technically it is against the law to cheat both Disney and Walmart and suggestions to commit crime is almost as bad. However, I generally must disagree with what you just said;

1. This was techically against the law, yet this crime is like robbing the rich to feed the poor. Firstly, the Disney Store assistant was only trying to help; she was commiting a kind crime in that she was trying to be nice; like how stealing some bread to feed a starving child would be. I used to work in a restaurant and once, there were no more tables free on a certain day, so I adviced a customer to try another place, which would probably made her happy. Also, if you did eventually cheat Walmart or even Disney, I sadly admit that you were doing the right thing in a way; both companies (and sadly, I must include Disney) are rather mean and by not supporting them, you are making sure that cold blooded reptile bosses who control nice people cruelly in their company are getting their just desserts by losing profits to pay them.

2. I really don't think that this was any of your business. If you said that you were a trading standards officer, I would be fine. Yet you seem to just be an average person and in reality, you're doing a job that you're not supposed to be doing and making a fool of yourself in the process; most people would see you as some sort of control freak for your actions.

3. You should have done your homework before proceeding to buy the DVD. Most 2:35:1 films in America are bound to be released in a seperate pan and scan version, so you should have checked which edition was getting free goodies.

[Prince Eric]

Maybe because he said it's true. Duh.

I think your missing the point.. He lashed out against someone for "narking" or whatever, for being vulgar towards a person in a store when all she was doing was trying to satisfy a customer (By telling him to take his busines elsewhere..funny). Then, lashes out at "soccer moms".. Kinda stupid don't you think?

The "hardcore" fans and collectors know where to go to get the deals and so forth.. No need to bash others in the process..

Call corporate headquarters.. sure.. pinpoint one person.. nah, but I wont judge on that.. to each his/her own...

No, I don't think it's stupid, but I do think not reading a post cleary is (for many people). What he said he was vulgar was his comment about soccer moms, which he then negated the vulgarity by saying it's true. What's the problem here again?