You got to hear what a Disney Store employee told me to do..

[pinkrenata]

Wait, Valencia Joe, are you saying, if you get the lithos and plush and stuff in store when you pre order it, you get them before the DVD?! Sweet! But if you return the DVD, do you have to surrender the lithographs?

I'm sure he would never be so dishonest as to keep the lithos if he should return the DVD, even if they don't ask for them back. After all, that would be like stealing, right? And that's illegal ...

[Just Myself]

Hmm... but wouldn't you pay separately if you were getting them early?

[Kram Nebuer]

Wait, Valencia Joe, are you saying, if you get the lithos and plush and stuff in store when you pre order it, you get them before the DVD?! Sweet! But if you return the DVD, do you have to surrender the lithographs?

Um...yes and yes. Haven't you ever preordered at the Disney Store before? Though the Disney store doesn't offer the plush bonus. Only the catalog and DisneyDirect. (lol, sorry for answering. I know my name is not ValenciaJoe)

EDIT:
Oops, didn't see the second page!

To answer your other question, when you preorder you pay when you preorder and get a voucher to just pick it up when it is released.

[Little Red Henski]

So you get a pesron fired for trying to help you nice! People like you are the reason why I don't go the extra mile to help nobody. What the is wrong with taking advantage of a big souless corporation that pays there employees slave wages. Walmart wouldn't be hurt by that scam anyways because it is an even exchange.

[orestes.]

I've been told this same thing. I wouldn't have gotten her fired or anything. I would have done what she said! Sure it wasn't exactly right but this is Wal-Mart and I know someone who deals with some of their higher ups and some of them aren't really the best people. Besides they are a wealthy company that seems to do real stupid things. It may be wrong but I have no hurt feelings over Wal-Mart. I feel sorry for that employee actually.

I agree, I don't feel bad ripping off big companies and I wouldn't waste my time to call for that. Also how do you guys know she'll get fired I’m kind of confused because ValenciaJoe said that he/she? called the corporate offices but was s/he at the store when the cashier told him/her to return it to Wal-Mart or did s/he call the store NEways I doubt they will fire her they'll probably just be like "oh this crazy person called (not that you're crazy )" or they'll give her a warning.

Yeah we really don't know if she got fired. Anyways my comments came at my most angry time of the night when my local CTV station blacked out during the last 10 minutes of 'Lost' so I was pissed. (first 5 minutes were missing too) I've had a bad day but I still feel bad if she was fired. I hope not.

[Class316]

I'm confused. How can you exchange something at WM when you got it from the Disney stoer

You can't just pick something WM and walk away as you'll likely get in trouble.

And you can't exchage the item as you don't have a WM receipt

[orestes.]

At Wal-Mart I've been told you don't need a reciept. I'm going to test this theory out in my area. I bought the first season of The Simpsons when it came out and I had a damaged disc inside but never got to take it back and lost the reciept. I did get it at Wal-Mart however but just no reciept.

[RJKD23]

It's like the 1994 <i>Miracle on 34th Street</i>, where the real Santa Claus was recommending customers go elsewhere. Customers approved. But then he wasn't encouraging having a fullscreen DVD register as "sold" twice, and a widescreen DVD potentially not registered as sold at all. Skewing sales numbers in favor of fullscreen? That's as bad as....well, something that's very bad.

you know..i wish i thought of that example!

[MickeyMouseboy]

I agree with Jake. I've done that walmart return many times! It's not like wal mart is not going to sell the bloody DVD the minute it goes on the floor when the soccer moms go buying the foolscreen DVD. Wal Mart doesnt loose anything. they sell it and get profit and it's defective they get sent back to buena vista and they get credit. I might do that! preorder at the disney store and get the lithos and take the DVD to wal mart and get the widescreen! I feel sorry for the Cast Member! I hope she got to keep her job! I would feel bad if I made someone loose their job about something punny like go take it to wal mart! ugh
I would of called the corporate office and left the wal mart comment out of the discussion is not like it hurt you in anyway that she made that comment!

[Disney Guru]

Dude, she was probably just trying to help you, she was just suggesting how to get what you wanted. And you got her fired for a dumb comment?? Great person..

I agree with him. You have no heart at all!

Even though she made a mistake, you got her fired. That is sure rudeness. Do you have any heart?

[maxeythecat]

Hate ta say it Bunky but I agree with everyone else here......that was a rotten thing to do. Wal-Mart is a company that routinely rips people off, they have more lawsuits pending against them than any other company for such things as race and sex discrimination and unfair business practices, they treat their employees like indentured servants by paying them slave wages and refusing to compensate them for working overtime, they routinely destroy entire neighborhood businesses by moving into an area and forcing 'em out of existence...it's not like their profit margin would be damaged beyond repair ferpity'ssake!!! This is not an honest company by a long shot, yet you get all upset because you don't wanna do something "dishonest" to pooor Uncle Wallymart and get some Disney employee fired for trying to help you??? They have that open policy for a good reason, bub....they would'nt be losing a dime on the transaction because they get credit for items returned, and in this case they would even be ahead!! I think you should march right back into that store and apologise to the clerk, her manager AND call the corporate office to tell them not to fire her PRONTO.

[RJKD23]

you know what i realized?
the lady you ratted on could've been liked by some other person (or people for that matter)!
thus, ruining their experience @ the store (in the future...)
ok, so she shouldn't have told you what to do, but for crying out loud, she was trying to make you happy while keep the lithos and the coupon.

do update us after you visit the store for your refund tomorrow.

p.s.: if this turns into a debate, im out of it.

[ZOOMBOOM0688]

I work at the movie theater and people always come up to me and wine about how high the prices for food are and I tell them to just bring food from home (Our theater lets you bring outside food so it's not illegal) what i'm trying to say is that people don't say "hey you're making the theater lose money by telling us to bring food from home, I'm gonna get you fired !" most of them are happy and if they aren't they just be quiet and leave.

[thomashton]

Some of your responses here amaze me.

#1 He did not get her fired. Did he call and tell them to specifically fire a person by this name or else serious repercussions the Disney Corp. couldn't handle would happen. No. He reported bad business practices. The exact same thing all you people are tearing Wal-Mart apart for.

#2 How do you justify ripping off a big corporation? What is the breaking point? If a corporation has $1B then it is legally and morally alright to rip it off, but otherwise no? Your comments make no sense at all. What is the price point where a company is a corporate giant and can simply absorb anyone's returns/profit losses?

Are any of you Disney stockholders here? Do you as stockholders want people doing this to Disney and lowering your PERSONAL profits? I didn't think so, so quit doing it to other businesses and other investors.

[RJKD23]

i'll reword : if this turns into an argument, im out.


some customers like to make sure their product is the way they want it to be.
man, i thought this was a FUN forum!
just kidding

[ValenciaJoe]

Some of your responses here amaze me.

#1 He did not get her fired. Did he call and tell them to specifically fire a person by this name or else serious repercussions the Disney Corp. couldn't handle would happen. No. He reported bad business practices. The exact same thing all you people are tearing Wal-Mart apart for.

#2 How do you justify ripping off a big corporation? What is the breaking point? If a corporation has $1B then it is legally and morally alright to rip it off, but otherwise no? Your comments make no sense at all. What is the price point where a corporation is a corporate giant and can simply absorb anyone who wants to rip them off?

Are any of you Disney stockholders here? Do you as stockholders want people doing this to Disney and lowering your PERSONAL profits? I didn't think so, so quit doing it to other businesses and other investors.

Thank you for understanding what I said. I NEVER asked that this person be fired. I was adamant that this person not get fired... that is why I did not even name the cast member by their name... I knew her name but never mentioned it. I only informed the corporate offices that someone at a particular store was informing customers over the phone to take a product purchased at THEIR store and returning it to a competitor, in this case Wal-Mart.

And, I cannot understand how some of you don't comprehend the concept of inventory. Forget that the store that was suggested was Wal-Mart. Just think of it as Store B. If you purchased an item from Store A, Store A's inventory decreases by one, which would mean a profit. However, by taking the product purchased from Store A and exchanging it at Store B, it could be considered a wash; but Store B's inventory never went down, you can say it increased, thus reducing profit. Now I know that a majority of people hate Wal-Mart (hey, I am a union man and I don't even shop at Wal-Mart), but what if the store the employee recommended was Jane's video, and that sales count... it would hurt Jane's Video by her exchange suggestion. Just forget about Wal-Mart and think about the suggestion made to me.. that was totally wrong of her to do that.

Once again, I want to reiterate that never did I suggest to Corporate that she get fired. I just informed them of the practice going on.

[ValenciaJoe]

With regards to the lithograph... they mentioned that I would not have to return the lithographs that I received. I offered to return them, but they said to keep them.

Second, with regards to the employee's suggestion to return the DVD to Wal-Mart. Doesn't the Disney Store put a big price tag sticker in the upper corners of the DVDs? Wouldn't it be tough to remove such a sticker without either leaving a gum residue or tearing the wrapping on it (assuming that a cardboard sleeve was not used)?

Oh... and another thing that helps me fling your arrows off of me... I was not the first person to call the corporate offices on the suggestion. I was the FIFTH person to call today.

[MickeyMouseboy]

With regards to the lithograph... they mentioned that I would not have to return the lithographs that I received. I offered to return them, but they said to keep them.

Second, with regards to the employee's suggestion to return the DVD to Wal-Mart. Doesn't the Disney Store put a big price tag sticker in the upper corners of the DVDs? Wouldn't it be tough to remove such a sticker without either leaving a gum residue or tearing the wrapping on it (assuming that a cardboard sleeve was not used)?

Oh... and another thing that helps me fling your arrows off of me... I was not the first person to call the corporate offices on the suggestion. I was the FIFTH person to call today.

omg kid it looks like you've never scamed wal mart before lol let uncle mickey teach you the ways!

you grab a hair dryer and blow dry the sticker off! anyways

You're not hurting wal mart for give them your fullscreen DVD since that's what they carry the most and sell the most. you're helping them get rid of their widescreen DVDs that they're going to send back to Disney after a while and keeping the fullscreen of their shelves. Wal-mart is no where beyong jane video shop! If it was jane she would ask you for a bloody receipt! no receipt no return! it's a fair trade if you ask me. a DVD for a DVD.

[matthewgb]

Thou shalt not steal! Theres no adendum stating ...except in the case of Wal-Mart. As a former Disney Sore Employee I am appaled that the castmember suggested such a thing. It is dishonest at best and fraud at worst. Do unto others as you would have them do unto you! Please!!!!!

[matthewgb]

omg kid it looks like you've never scamed wal mart before lol let uncle mickey teach you the ways!

Its devious and deviant practices like this that raise the price of movies and DVDs and make studios more skiddish about trusting Joe Public. Don't talk down to Valencia just because he acted more like a responsible adult then you obviously are capable of, if ever faced with a similar situation.