Disney Customer Service

DaveWadding · Post by **DaveWadding** » Thu Mar 31, 2005 5:42 pm

DaveWadding wrote:I had to call twice yesterday. I called the 1st time and I got this really...yucky lady, who wasnt helpful at all.

then I called back a little later and got the same lady I talked to last week, who was/is super helpful and nice.

And today I got what I called for (Bug's Life CE slip). So a week turnaround.

SofaKing381222 · Post by **SofaKing381222** » Thu Mar 31, 2005 7:09 pm

I finally called a couple days ago, and I got this VERY helpful woman who was very nice. I ordered a Bugs Life slip cover and a Mulan II slipcover. Im glad I finally got the nerves up to call. I hope they get here soon!

DaveWadding · Post by **DaveWadding** » Fri Apr 01, 2005 1:01 pm

Have to post again. My replacement Snow White: PE and Ultimate Toy Box came today

!

Big Worms · Post by **Big Worms** » Fri Apr 01, 2005 1:11 pm

1. Do they charge for slipcovers and inserts?
2. The number that is posted above, is it the same one to do replacement discs? (Which I know they charge for that)

DaveWadding · Post by **DaveWadding** » Fri Apr 01, 2005 1:13 pm

Big Worms wrote:1. Do they charge for slipcovers and inserts?
2. The number that is posted above, is it the same one to do replacement discs? (Which I know they charge for that)

No and yes.

Bill · Post by **Bill** » Mon Apr 11, 2005 2:23 am

They charge for replacement discs? How much?

Jayden · Post by **Jayden** » Mon Apr 11, 2005 9:02 am

$6.95 to cover the shipping and handling. It's a really simple program to use, and they get it back to you fairly quickly

Wonderlicious · Post by **Wonderlicious** » Mon Apr 11, 2005 2:10 pm

On the topic of calling for slip-covers, does anyone know how a Brit like me can get missing slips from Region 1? I know that I shouldn't be saying I want one, as I mentioned that slip-covers are being overused, but I imported a DVD and didn't get a slip-cover and was really curious where somebody from England could find one.

Today4U · Post by **Today4U** » Mon Apr 11, 2005 3:27 pm

I need to call to get a slipcover for The Lion King 1 1/2, but I was curious about the Bambi Platinum Edition slipcover. My Bambi slipcover does not have the bumpy sticky thing to keep the cover closed. Instead it just has a small circular sticky spot, which sometimes holds, sometimes doesn't. Is this the way all of the Bambi slipcovers are, or is it just mine? (All the ones at the store were like this -- I checked).

danamichelle · Post by **danamichelle** » Mon Apr 11, 2005 3:28 pm

Today4U wrote:I need to call to get a slipcover for The Lion King 1 1/2, but I was curious about the Bambi Platinum Edition slipcover. My Bambi slipcover does not have the bumpy sticky thing to keep the cover closed. Instead it just has a small circular sticky spot, which sometimes holds, sometimes doesn't. Is this the way all of the Bambi slipcovers are, or is it just mine? (All the ones at the store were like this -- I checked).

My Bambi Slipcover came the same way. It just has the little sticky thing. I checked a lot of them at Best Buy when I bought it and they all had the same thing.

danamichelle · Post by **danamichelle** » Mon Apr 11, 2005 3:32 pm

Wonderlicious wrote:On the topic of calling for slip-covers, does anyone know how a Brit like me can get missing slips from Region 1? I know that I shouldn't be saying I want one, as I mentioned that slip-covers are being overused, but I imported a DVD and didn't get a slip-cover and was really curious where somebody from England could find one.

Call 1-800-72-DISNEY and see if they can help you. That is the number to Customer Service.

RJKD23 · Post by **RJKD23** » Mon Apr 11, 2005 3:44 pm

Wonderlicious wrote:On the topic of calling for slip-covers, does anyone know how a Brit like me can get missing slips from Region 1?

Ask someone from the U.S....they'll do you a favor..provided that you pay shipping of course.

Today4U wrote:Instead it just has a small circular sticky spot, which sometimes holds, sometimes doesn't. Is this the way all of the Bambi slipcovers are, or is it just mine? (All the ones at the store were like this -- I checked).

If the DVD has the 2 side snaps on the side to lock the DVD case, then your BAMBI Slipcover will have the velcro; otherwise you'd be stuck with GOO!

Wal-Mart for sure carries both the VELCRO Slipcover as well as the GOO slipcover (the crap one!). And then they have very little that have neither.

Kenai · Post by **Kenai** » Mon Apr 11, 2005 4:41 pm

They are friendly, and they respond to your e-mails! O_O

I expressed interest if they would please put shows like Darkwing Duck and Talespin on Disney DVD soon, and they replied me and everything, telling me thanks for showing interest and they'll send the request to the consumer departments right away.

Makes me glad they at least listen and reply, rock on Disney customer service!

DaveWadding · Post by **DaveWadding** » Sat Apr 16, 2005 12:34 am

Had to bump this...just to tell you guys that the check I wrote for the replacement discs I ordered finally cleared...after a month.

However, I have had the replacement discs forever. Really weird, no?

Isidour · Post by **Isidour** » Sat Apr 16, 2005 8:41 am

hey, and anybody knows if they send to other countryes?
Because here use to exist a "Disney line" but today I have tried to get the number and appears it have disappeared.

RJKD23 · Post by **RJKD23** » Sat Apr 16, 2005 9:19 am

Isidour wrote:hey, and anybody knows if they send to other countryes?

Just U.S. & Canada.

Isidour · Post by **Isidour** » Sat Apr 16, 2005 12:32 pm

u_u

oh wel...I think I could ask to my cousin to get me one...if he goes to the US

Today4U · Post by **Today4U** » Sat Apr 16, 2005 1:23 pm

Today4U wrote:Instead it just has a small circular sticky spot, which sometimes holds, sometimes doesn't. Is this the way all of the Bambi slipcovers are, or is it just mine? (All the ones at the store were like this -- I checked).
If the DVD has the 2 side snaps on the side to lock the DVD case, then your BAMBI Slipcover will have the velcro; otherwise you'd be stuck with GOO!

Actually, this isn't true (at least not completely). My Bambi *does* have the two side snaps, but it is not the velcro cover, it's the goo. And the goo does hold well, and doesn't tear, so it's not the end of the world, but if Disney will send me a velcro one I certainly would appreciate it.

RJKD23 · Post by **RJKD23** » Sat Apr 16, 2005 1:28 pm

Today4U wrote:Actually, this isn't true (at least not completely). My Bambi *does* have the two side snaps, but it is not the velcro cover, it's the goo. And the goo does hold well, and doesn't tear, so it's not the end of the world, but if Disney will send me a velcro one I certainly would appreciate it.

Weird, my case was completely different. My DVD case has no snaps, and I had goo. But I found one with 2 side snaps and velcro. SO I just bought the DVD case with no snaps + the velcro slipcover. Hmm, but ok moving on...

Yes, Disney should have the velcro on the Bambi slipcover; the Sleeping Beauty slipcover I ordered from them came with Velcro. So Disney must have the stash of slipcovers with Velcro

purplebluelove99 · Post by **purplebluelove99** » Sun Apr 17, 2005 8:20 pm

I recently bought a copy of Alice in Wonderland. It had a slipcover. But as we drove away in the car I noticed it was torn up in the corner. So as soon as we got back from our trip. I called Buena Vista the next day and the lady said they had some slipcovers left and the she said they'd be sending one. She didn't say how long it would take but it only took a week. And it comes from Wisconson and I live in Canada. That was pretty fast.

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