Disney Customer Service

Isidour · Post by **Isidour** » Tue May 24, 2005 7:18 am

poor kiddo

Don´t worry all that much,boy
As it have been said before,no one will keep the ecord of who calls and from where or how many times.
I´m shure that if hey count something is just how many slipcovers you ask for--And based of wat I had read,they said is only three per person but they never follow the rule--

So don´t worry,my little one,the worse than could happen to you is that someone remember you(which is almost immposible, and you could say:"I´m not hatAlan, but I´m shure I want the slipcovers")

Read you later boy n_n

RJKD23 · Post by **RJKD23** » Tue May 24, 2005 9:58 am

Alan wrote:do they keep a list of which telephone numbers called customer service?

You mean caller i.d...

Ahh, Alan.
Disney is a big company; I doubt they'd only remember "Alan the 15 year old who kept calling." So if you drop the paranoia, I bet you'll feel comfortable to call!

Alan · Post by **Alan** » Tue May 24, 2005 1:07 pm

do I have to call once a week, or can I call as many times as I want to in a week

and I also told them my last name

so they don't keep a record of received calls?

Yeah I called them, but instead of saying my name is "Alan", I said my name was "Al". And I hope my mom doesn't mind when it arrives in mail. And when it arrives, how big is the package and do they send it in the mail?

I have a question. I just ordered NEmo and sleeping beauty slipcovers, and they asked for my phone number. Do they still call you even though you ordered it?

Nala · Post by **Nala** » Wed May 25, 2005 2:53 pm

Alan wrote:Yeah I called them, but instead of saying my name is "Alan", I said my name was "Al". And I hope my mom doesn't mind when it arrives in mail. And when it arrives, how big is the package and do they send it in the mail?

I have a question. I just ordered NEmo and sleeping beauty slipcovers, and they asked for my phone number. Do they still call you even though you ordered it?

They send it in the mail as mine was when I order The Lion King One And A Half and Aladdin which had been damaged by the letter carrier. It came intact the second time. I believe the sized is an oversized cardboard envelope so it can remain intact. The slipcovers come folded.

About the Finding Nemo slipcover, didn't yours have one when you bought it?

Alan · Post by **Alan** » Wed May 25, 2005 2:56 pm

I didn't get a NEMO DVD yet. I'm just want the slipcase before I buy the DVD.

and do they call you after you ordered the slipcases?

Nala · Post by **Nala** » Wed May 25, 2005 2:59 pm

Alan wrote:I didn't get a NEMO DVD yet. I'm just want the slipcase before I buy the DVD.

and do they call you after you ordered the slipcases?

Nope. You can still find Finding Nemo with slipcovers. I bought mine at Wal-Mart and it had a slipcover. Just look around and you can still find Finding Nemo with a slipcover. The Real Canadian Superstore also has Finding Nemo with slipcovers. I know that store wouldn't be in the States as it's a Canadian store.

Alan · Post by **Alan** » Wed May 25, 2005 3:10 pm

Is slipcases for Bambi still common?

And do they call you after you ordered your slipcases to confirm?

RJKD23 · Post by **RJKD23** » Wed May 25, 2005 5:03 pm

Alan wrote:Is slipcases for Bambi still common?

And do they call you after you ordered your slipcases to confirm?

Yes for the 1st question, No to the second.

Take it easy! And patience* is a virtue.

*By patience, I mean not writing every single question in a single post down. Have you looked back at the previous pages of this thread?

Lastly, if the DVD has a slipcover, then yay. If not, then yay. At least you still have the DVD.
If Disney will give you a slipcover, then yay. If not, then "dust yourself off and try again."

I know how it feels Al. I wanted my slipcovers too before, but people are right...."at least you have the DVD and the movie and extras in it are what counts the most!"

DaveWadding · Post by **DaveWadding** » Wed May 25, 2005 5:19 pm

RJKD23 wrote:
Alan wrote:Is slipcases for Bambi still common?

And do they call you after you ordered your slipcases to confirm?
Yes for the 1st question, No to the second.

Take it easy! And patience* is a virtue.

*By patience, I mean not writing every single question in a single post down. Have you looked back at the previous pages of this thread?

Lastly, if the DVD has a slipcover, then yay. If not, then yay. At least you still have the DVD.
If Disney will give you a slipcover, then yay. If not, then "dust yourself off and try again."

I know how it feels Al. I wanted my slipcovers too before, but people are right...."at least you have the DVD and the movie and extras in it are what counts the most!"

Krystal telling someone else that not having a slipcover is okay....

RJKD23 · Post by **RJKD23** » Wed May 25, 2005 11:24 pm

DaveWadding wrote: Krystal telling someone else that not having a slipcover is okay....

Yes, because I have learned it's the inside that counts, not the outside.

Meaning--> this goes out to DISNEY: I WOULD VERY MUCH PREFER that you add in lots of BONUS FEATURES for your DVDs rather than making a slipcover. Otherwise your Disney DVD fans will bombard your phone lines with questions such as, "can I get my slipcover replaced?"

Alan · Post by **Alan** » Fri May 27, 2005 8:10 pm

How long does it take to ship for a slipcover?

Nala · Post by **Nala** » Fri May 27, 2005 8:18 pm

Well, I ordered mine on a Wednesday and got mine the following Wednesday.

Alice · Post by **Alice** » Sun May 29, 2005 6:48 pm

Those Bastards {either Disney or the Postal Service}

I HAVE NOT recieved what they were supposed to send me!

It's been 3 weeks........if in 2 weeks I don't recieve it, I'll call again

If I call again and don't recieve anything........
mark my words:
I WILL GET MY BLOODY REVENGE!

Alan · Post by **Alan** » Tue May 31, 2005 2:43 pm

I have just received my slipcovers for sleeping beauty and finding nemo. Today is Tuesday and I ordered last Wednesday, less than a week. Great customer service!

The slipcovers smell so well and fresh!

MissV327 · Post by **MissV327** » Tue Jun 28, 2005 9:15 pm

I AM SO PEEVED !

I called Disney Customer Service to get slipcovers for Mulan and The Incredibles. Well the lady that I spoke with said that it was their "New policy" to only give out slipcovers to those people who had received damaged ones. What is that all about?

Pasta67 · Post by **Pasta67** » Tue Jun 28, 2005 10:15 pm

MissV327 wrote:I AM SO PEEVED ! I called Disney Customer Service to get slipcovers for Mulan and The Incredibles. Well the lady that I spoke with said that it was their "New policy" to only give out slipcovers to those people who had received damaged ones. What is that all about?

It's always been like that; at least as long as I can remember. That's something that you have to lie about. When they ask you why you want the slipcover, you say that it was somehow damaged.

Little Red Henski · Post by **Little Red Henski** » Tue Jun 28, 2005 10:22 pm

I think some of you people are abusing Disney's slipcover policy.

Pasta67 · Post by **Pasta67** » Tue Jul 05, 2005 4:00 pm

Hey, this wasn't answered in the previous pages, but when you call the number, what numbers do you press to get to the line where you order slipcovers? You know, when they ask "Press 1 if you want to....." "Press 2 if you want to......." etc.

EDIT: Nevermind, I found out.

Prince Eric · Post by **Prince Eric** » Sun Jul 10, 2005 4:33 pm

Pasta67 wrote:Hey, this wasn't answered in the previous pages, but when you call the number, what numbers do you press to get to the line where you order slipcovers? You know, when they ask "Press 1 if you want to....." "Press 2 if you want to......." etc.

EDIT: Nevermind, I found out.

So what is it? I guess I'm going to try and get a Mulan slipcover and a Finding Nemo one. Since so many people seem to be taking advantage of Disney's nice offer, and it seems like Disney is cracking down on requests, I might as well get in on the action as quick as possible.

Pasta67 · Post by **Pasta67** » Sun Jul 10, 2005 4:55 pm

Prince Eric wrote:So what is it?

When I was waiting for a reply to my question, I looked in this topic more carefully and saw RJKD23's post. Here:

RJKD23 wrote: 1.) Call 1-800-34763
2.) Press "6" for "other"
3.) Press "0" to reach someone.

Last time I called (5 days ago), I got a very nice lady who helped me with everything.

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