DVDizzy Forum

I haven't received any replacement discs, just the letter to have them replaced. So, I should only need to send Disc 1 of Vol. 1 and Disc 2 (I think I can't remember) of Vol. 4? And then I will receive the replacements of these discs? It is disc 1 of both volumes. They are only mailing replacement ...

Were we supposed to get the replacement discs before we sent the defected ones back? Because I never received replacement discs, and have already mailed the others back to them. Shouldn't I still receive the other discs? It looks like they are doing it both ways, maybe depending upon when you calle...

Pluto Region1 wrote:Can anyone please help me? I have been off the forums for so long... I see along with a recall for Vol 1 and 4 of TLA, there may be something wrong with the Wave 6 Silly Symphonies and Pluto Tins?

What is the reported problem with the Pluto tins?

According to this thread over at HTF, somebody got replacement discs for both. :) I just called and for some reason one of my replacements was not entered correctly, but now it is in the mail. WDHE sure has some of the best customer service I have ever encountered...definitely the friendliest reps.

And shouldn't I have gotten two forms for both Vol. 1 and Vol. 4? I'm not exactly sure what to do so any help would be grateful. Thanks. You only need to send in the discs themselves (as that is all that has been sent to you). You can put both volumes on the single form (a BVHE rep just told me thi...

Pluto Region1 wrote: This is the only Recall of the set. Pluto - there's no recall for that. Also, she said it was only due to some title card issues and would not say it had anything to do with Leonard Maltin's discussion being cut off.

what's the issue with the pluto set?

My corrected discs arrived Thursday (shipped from Neenah, WI to southern CA). Both discs were in the same padded envelope, in two separate sleeves. now i am concerned about my replacement for vol 4. I called and reported problems with both vol 1 and vol 4 a few months ago. I got a padded envelope f...