Posted: Mon Aug 28, 2006 11:18 am
You're getting awfully defensive about a thread that was looking for people's opinions at the park.
At the end of the day, any guest who has been their has a valid opinion because they PAID to get in they don't get paid to be there.
Whether they spend 4 hours or 365 days there doesn't matter, they are the customer and thus the people disney is trying to sell to.
Now we can go back and forth for 20 pages with both sides going "yes it is" or "not it isn't". But at the end of the day if people are saying, if attendance isn't what Disney expected and if the park generates threads such as this, it's really a mute now isn't it? Because obviously people feel a certain way.
As someone with a career in relating to various publics, listening to the public is very important. If they tell you something, simply responding with "You're wrong because...." is not really going to help matters.
In general, at this point, the people who are already in the park are not the people Disney is going to get answers to their problems with. The answers lie with those who AREN'T in the park and therefore NOT talking to a cast member or guest relations person.
While I happen to enjoy the park, I think most people wouldn't choose it as an alternative to several other parks. As such, the answer is not really in what we like about it, but rather what is not connecting with the people who don't.
The question was "Why is there no love for DCA". Well the public has given it's answer. Whether or not Disney agrees with it, doesn't really matter because the public (or I should say more of the public) is who is going to be paying the money to get in.
Disney's success rises and falls on giving the people what they want or didn't realize they always wanted. When they do that, the people will come. But Disney has a tendency to sometimes not listen to their audience and that's when they get in trouble. Upon listening to that audience they can often fix those problems and find a higher degree of success. Disney can argue or justify the decisions all they want, but if majority of their audience doesn't agree, if the numbers don't pencil out and if people tend to say the same things than it's going to require tweaking.
At the end of the day, any guest who has been their has a valid opinion because they PAID to get in they don't get paid to be there.
Whether they spend 4 hours or 365 days there doesn't matter, they are the customer and thus the people disney is trying to sell to.
Now we can go back and forth for 20 pages with both sides going "yes it is" or "not it isn't". But at the end of the day if people are saying, if attendance isn't what Disney expected and if the park generates threads such as this, it's really a mute now isn't it? Because obviously people feel a certain way.
As someone with a career in relating to various publics, listening to the public is very important. If they tell you something, simply responding with "You're wrong because...." is not really going to help matters.
In general, at this point, the people who are already in the park are not the people Disney is going to get answers to their problems with. The answers lie with those who AREN'T in the park and therefore NOT talking to a cast member or guest relations person.
While I happen to enjoy the park, I think most people wouldn't choose it as an alternative to several other parks. As such, the answer is not really in what we like about it, but rather what is not connecting with the people who don't.
The question was "Why is there no love for DCA". Well the public has given it's answer. Whether or not Disney agrees with it, doesn't really matter because the public (or I should say more of the public) is who is going to be paying the money to get in.
Disney's success rises and falls on giving the people what they want or didn't realize they always wanted. When they do that, the people will come. But Disney has a tendency to sometimes not listen to their audience and that's when they get in trouble. Upon listening to that audience they can often fix those problems and find a higher degree of success. Disney can argue or justify the decisions all they want, but if majority of their audience doesn't agree, if the numbers don't pencil out and if people tend to say the same things than it's going to require tweaking.