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Posted: Thu Mar 31, 2005 5:42 pm
by DaveWadding
DaveWadding wrote:I had to call twice yesterday. I called the 1st time and I got this really...yucky lady, who wasnt helpful at all.
then I called back a little later and got the same lady I talked to last week, who was/is super helpful and nice.

And today I got what I called for (Bug's Life CE slip). So a week turnaround.
Posted: Thu Mar 31, 2005 7:09 pm
by SofaKing381222
I finally called a couple days ago, and I got this VERY helpful woman who was very nice. I ordered a Bugs Life slip cover and a Mulan II slipcover. Im glad I finally got the nerves up to call. I hope they get here soon!
Posted: Fri Apr 01, 2005 1:01 pm
by DaveWadding
Have to post again. My replacement Snow White: PE and Ultimate Toy Box came today

!
Posted: Fri Apr 01, 2005 1:11 pm
by Big Worms
1. Do they charge for slipcovers and inserts?
2. The number that is posted above, is it the same one to do replacement discs? (Which I know they charge for that)
Posted: Fri Apr 01, 2005 1:13 pm
by DaveWadding
Big Worms wrote:1. Do they charge for slipcovers and inserts?
2. The number that is posted above, is it the same one to do replacement discs? (Which I know they charge for that)
No and yes.
Posted: Mon Apr 11, 2005 2:23 am
by Bill
They charge for replacement discs? How much?

Posted: Mon Apr 11, 2005 9:02 am
by Jayden
$6.95 to cover the shipping and handling. It's a really simple program to use, and they get it back to you fairly quickly
Posted: Mon Apr 11, 2005 2:10 pm
by Wonderlicious
On the topic of calling for slip-covers, does anyone know how a Brit like me can get missing slips from Region 1? I know that I shouldn't be saying I want one, as I mentioned that slip-covers are being overused, but I imported a DVD and didn't get a slip-cover and was really curious where somebody from England could find one.
Posted: Mon Apr 11, 2005 3:27 pm
by Today4U
I need to call to get a slipcover for The Lion King 1 1/2, but I was curious about the Bambi Platinum Edition slipcover. My Bambi slipcover does not have the bumpy sticky thing to keep the cover closed. Instead it just has a small circular sticky spot, which sometimes holds, sometimes doesn't. Is this the way all of the Bambi slipcovers are, or is it just mine? (All the ones at the store were like this -- I checked).
Posted: Mon Apr 11, 2005 3:28 pm
by danamichelle
Today4U wrote:I need to call to get a slipcover for The Lion King 1 1/2, but I was curious about the Bambi Platinum Edition slipcover. My Bambi slipcover does not have the bumpy sticky thing to keep the cover closed. Instead it just has a small circular sticky spot, which sometimes holds, sometimes doesn't. Is this the way all of the Bambi slipcovers are, or is it just mine? (All the ones at the store were like this -- I checked).
My Bambi Slipcover came the same way. It just has the little sticky thing. I checked a lot of them at Best Buy when I bought it and they all had the same thing.
Posted: Mon Apr 11, 2005 3:32 pm
by danamichelle
Wonderlicious wrote:On the topic of calling for slip-covers, does anyone know how a Brit like me can get missing slips from Region 1? I know that I shouldn't be saying I want one, as I mentioned that slip-covers are being overused, but I imported a DVD and didn't get a slip-cover and was really curious where somebody from England could find one.
Call 1-800-72-DISNEY and see if they can help you. That is the number to Customer Service.
Posted: Mon Apr 11, 2005 3:44 pm
by RJKD23
Wonderlicious wrote:On the topic of calling for slip-covers, does anyone know how a Brit like me can get missing slips from Region 1?
Ask someone from the U.S....they'll do you a favor..provided that you pay shipping of course.
Today4U wrote:Instead it just has a small circular sticky spot, which sometimes holds, sometimes doesn't. Is this the way all of the Bambi slipcovers are, or is it just mine? (All the ones at the store were like this -- I checked).
If the DVD has the 2 side snaps on the side to lock the DVD case, then your BAMBI Slipcover will have the velcro; otherwise you'd be stuck with GOO!
Wal-Mart for sure carries both the VELCRO Slipcover as well as the GOO slipcover (the crap one!). And then they have very little that have neither.
Posted: Mon Apr 11, 2005 4:41 pm
by Kenai
They are friendly, and they respond to your e-mails! O_O
I expressed interest if they would please put shows like Darkwing Duck and Talespin on Disney DVD soon, and they replied me and everything, telling me thanks for showing interest and they'll send the request to the consumer departments right away.
Makes me glad they at least listen and reply, rock on Disney customer service!

Posted: Sat Apr 16, 2005 12:34 am
by DaveWadding
Had to bump this...just to tell you guys that the check I wrote for the replacement discs I ordered finally cleared...after a month.
However, I have had the replacement discs forever. Really weird, no?
Posted: Sat Apr 16, 2005 8:41 am
by Isidour
hey, and anybody knows if they send to other countryes?
Because here use to exist a "Disney line" but today I have tried to get the number and appears it have disappeared.
Posted: Sat Apr 16, 2005 9:19 am
by RJKD23
Isidour wrote:hey, and anybody knows if they send to other countryes?
Just U.S. & Canada.
Posted: Sat Apr 16, 2005 12:32 pm
by Isidour
u_u
oh wel...I think I could ask to my cousin to get me one...if he goes to the US
Posted: Sat Apr 16, 2005 1:23 pm
by Today4U
Today4U wrote:Instead it just has a small circular sticky spot, which sometimes holds, sometimes doesn't. Is this the way all of the Bambi slipcovers are, or is it just mine? (All the ones at the store were like this -- I checked).
If the DVD has the 2 side snaps on the side to lock the DVD case, then your BAMBI Slipcover will have the velcro; otherwise you'd be stuck with GOO!

Actually, this isn't true (at least not completely). My Bambi *does* have the two side snaps, but it is not the velcro cover, it's the goo. And the goo does hold well, and doesn't tear, so it's not the end of the world, but if Disney will send me a velcro one I certainly would appreciate it.
Posted: Sat Apr 16, 2005 1:28 pm
by RJKD23
Today4U wrote:Actually, this isn't true (at least not completely). My Bambi *does* have the two side snaps, but it is not the velcro cover, it's the goo. And the goo does hold well, and doesn't tear, so it's not the end of the world, but if Disney will send me a velcro one I certainly would appreciate it.
Weird, my case was completely different. My DVD case has no snaps, and I had goo. But I found one with 2 side snaps and velcro. SO I just bought the DVD case with no snaps + the velcro slipcover. Hmm, but ok moving on...
Yes, Disney should have the velcro on the Bambi slipcover; the Sleeping Beauty slipcover I ordered from them came with Velcro. So Disney must have the stash of slipcovers with Velcro

Posted: Sun Apr 17, 2005 8:20 pm
by purplebluelove99
I recently bought a copy of Alice in Wonderland. It had a slipcover. But as we drove away in the car I noticed it was torn up in the corner. So as soon as we got back from our trip. I called Buena Vista the next day and the lady said they had some slipcovers left and the she said they'd be sending one. She didn't say how long it would take but it only took a week. And it comes from Wisconson and I live in Canada. That was pretty fast.