DVDizzy Forum

buffalobill wrote:With this new website you can no longer submit more than one set of stubs together (saving postage) since it won't let you print a ticket submission page out until the last one has processed. Since this can take TWO TO THREE weeks as they state imagine how backed up things can get with so many movies already out & coming soon (Alice In Wonderland, Waking Sleeping Beauty, Oceans, Prince of Persia, Toy Story 3). Every time you see one off these you have to send in your form and wait for it to process until it will let you print one out for the next. They have FIVE releases in 4 months. I am SO glad they redesigned the site and did this (NOT). And if a form gets lost and you want to submit stubs again there is NO way to reprint the form. WHO designed this mess?

I can't even find a place on it that will let me print out the form?? Who am I gonna Call tomorrow...Disney Movie Rewards.....btw the phone number is hard to find on the site....so if you would rather voice your concerns like me call....your voice sometimes speaks louder than something in an email....


866-246-8646

cityguy wrote:I can't log in yet either; I'm getting the message "Your account is not associated to a domain." I get a simple "Login failed" if I try a bogus login, so I assume my account is still there but just not hooked in yet.

For anyone getting the above error message, try this link:

https://register.go.com/global/disney/r ... emberNames

After you submit your email address, you'll receive a follow-up email that takes you to a page with all the DMR accounts associated with your email address. In my case, it showed two: the one I'm familiar with (userid = my email address), the other two years older (same userid as above but without the email domain). The latter was wrongly designated my primary account, but there was a link to switch them. I was able to log in afterwards.

You can also deactivate your duplicate account(s) if you have no points in them, and presumably save yourself any future hassle!

"btw the phone number is hard to find on the site....so if you would rather voice your concerns like me call....your voice sometimes speaks louder than something in an email.... "


Thank-you for the phone#, Disneyboy. After I called this morning, I went looking for where it was listed...took awhile to find!

I called because I'd gotten no response to the email I'd sent to Customer Service about the two movie ticket "pending submissions" that were almost one and two years old. The one for "Up" was apparently an error on their part since it also showed the two I actually sent were accepted. The one ticket for "Wall-E" obviously was lost in the mail, oh well. But Carla did tell me it would likely take a week or so for them to show up as taken care of or deleted so I could send in my new ones from "Alice". Helpful enough, but no explanation for the new system of not being able to send in any new tickets while old ones are "pending".

I talked to Karen....I think she's come to know me by voice (maybe I've been calling too much ) anyway she said there will be no more printing out forms.....what's gonna happen is something about you take a picture of your ticket stub right a code number they provide you on the back of it and then emal them the photo of the pictures...it saves on paper and 40 cents and the chance of it being lost in the mail....but she said they would have to erase the tickets pending and i have some from 2008 that either got lost or were lost in the mail...but I told her what tickets I did have and she said I should be able to use them...and to call back in 5 bussiness days to see if anythings changed.....

Sounds a whole lot more complicated to me. I like the way it was, print the form, staple the stubs, mail the form. Usually they posted in a lot less than the 2-3 weeks they say to allow. My Alice In Wonderland stubs posted in FIVE days from the day I mailed them. I really hate this new DMR site & everything about it.

Arrgghh! Has anyone been able to enter the sweepstakes that is in the email with the news about the new "Un-Anniversary Alice" dvd? I just keep getting "page not found, we're sorry, we can't seem to find that page"! Same thing I keep getting when I get about halfway through the kids Rewards pages... What's up with that???

Got the confirmation email on my BD! What's a birthday flyer, by the way?

@Anyone who bought the Toy Story movies: Has the free tickets that you can get doubled? I now have the option to get four tickets.

I know this seems like a dumb question, but:
Are you allowed to report a missing code if you got the DVD before it became eligible for points at DMR (in my case, Spirited Away and Mulan 2, and others)? Just wondering.

buffalobill wrote:With this new website you can no longer submit more than one set of stubs together (saving postage) since it won't let you print a ticket submission page out until the last one has processed. Since this can take TWO TO THREE weeks as they state imagine how backed up things can get with so many movies already out & coming soon (Alice In Wonderland, Waking Sleeping Beauty, Oceans, Prince of Persia, Toy Story 3). Every time you see one off these you have to send in your form and wait for it to process until it will let you print one out for the next. They have FIVE releases in 4 months. I am SO glad they redesigned the site and did this (NOT). And if a form gets lost and you want to submit stubs again there is NO way to reprint the form. WHO designed this mess?

I completely agree with you. This is absolutely stupid!
I'm trying to contact them right now, because I have stubs from all the way back in 2008 that somehow never got credited, and when I went to redeem my Alice ticket stubs, it won't let me.
I'm calling now to see if they can erase the old uncredited stubs so I can move on! Ugh!
I'm hating the new website.

I got my Ponyo poster in the mail today, and it looks great!!! The colors are very bright, and now all I have to do is find a place for it on my wall......

SmartAleck25 wrote:I know this seems like a dumb question, but:
Are you allowed to report a missing code if you got the DVD before it became eligible for points at DMR (in my case, Spirited Away and Mulan 2, and others)? Just wondering.

Doubt they were eligible for the rewards before the site became active..
Not even sure they had codes back then..

DG

disneyguy wrote:

SmartAleck25 wrote:I know this seems like a dumb question, but:
Are you allowed to report a missing code if you got the DVD before it became eligible for points at DMR (in my case, Spirited Away and Mulan 2, and others)? Just wondering.

Doubt they were eligible for the rewards before the site became active..
Not even sure they had codes back then..

I think he's talking about those titles that were around when DMR started, but didn't get added to the eligible list until years later.

Short answer is NO. It's not enough to have bought the DVD after DMR started; it has to be when it got added to the list, when you'll likely buy a repackaged / re-released copy with the code inside (otherwise it's not really "missing", is it?).

That said, I've bought one or two DVDs after their eligibility date, but because they were old stock I still had to mail in the missing code form.

Doesn't hurt to ask. You may want to give them the Product Code so they can give you a Rewards Code.

Ok, I'll try. Thanks guys!

Leave for WDW for a week and everything changes I like that the site FINALLY gives you the option to search via add date (which all items are listed in order in which they are added, even old items.) But overall, it is seems to be all about fluff and not a big fan of the color choice.

100 BONUS POINTS. They have an email with a scavenger hunt. Here are the five answers which will net you 100 bonus points. Popular, partners, wildflower, online, green. You're welcome.

^I never got that email... Could that be due to my just joining yesterday?

I tried to enter my Toy Story VHS product code (to get $10 off the blu-rays), but it didn't work. Has this happened to anybody else?

^Never got the e-mail either.

DMR amazed me today when I ordered So Dear to my Heart at 2 am and was shipped by noon.

thank you buffalobill!!

And my birthday is in a couple weeks, so I'm keeping my fingers crossed! Do most people get it on the actually date of their birthday? Or will it just be sometime around the day?